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Enter and View Reports

In order to enable Healthwatch Northamptonshire to gather the information it needs about services, there are times when it is appropriate for Healthwatch Volunteers to see and hear for themselves how those services are provided. That is why the Government has introduced duties on certain commissioners and providers of health and social care services (with some exceptions) to allow authorised Healthwatch representatives to enter premises that service providers own or control to observe the nature and quality of those services.

Healthwatch Northamptonshire's Enter and Views are not part of a formal inspection process, neither are they any form of audit. Rather, they are a way for Healthwatch Northamptonshire to gain a better understanding of local health and social care services by seeing them in operation. Healthwatch Northamptonshire Enter and View Authorised Representatives are not required to have any prior in-depth knowledge about a service before they Enter and View it. Their role is simply to observe the service, talk to service users and staff if appropriate, and make comments and recommendations based on their subjective observations and impressions in the form of a report.
Legislation allows ‘Enter and View’ activity to be undertaken with regard to the following organisations or persons:

  • NHS Trusts
  • NHS Foundation Trusts
  • Local Authorities
  • A person providing primary medical services (e.g. GPs)
  • A person providing primary dental services (i.e. dentists)
  • A person providing primary ophthalmic services (i.e. opticians)
  • A person providing pharmaceutical services (e.g. community pharmacists)
  • A person who owns or controls premises where ophthalmic and pharmaceutical services are provided
  • Bodies or institutions which are contracted by Local Authorities or the NHS to provide health or care services (e.g. adult social care homes and day-care centres)


Enter and View Policy