Northamptonshire Integrated Care Board
If you have a complaint regarding primary care services, contact the Integrated Care Board below.
Tel: 01604 476777
Email: northantsicb.patientexperience@nhs.net
Write to: Patient Experience Team, Francis Crick House, Summerhouse Road, Moulton Park, Northampton, NN3 6BF
Knowing how to make a complaint
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
Patient Advice Liaison Service
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. It provides a point of contact for patients, families and carers.
PALS do not investigate individual complaints but can give you general advice about the NHS complaints procedure.
Healthwatch North and West Northamptonshire complaints policy
Anyone who is dissatisfied with any aspects of the service received by Connected Together can make a complaint.
