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NHS Cyber Attack latest

15/05/2017

Northampton General Hospital - Advice to patients following NHS cyber attack

Northampton General Hospital has not been infected by the global cyber attack that has affected many NHS organisations. However, we have disabled our email system as a precautionary measure and staff have been working over the weekend to secure IT systems.

Patients with scheduled appointments should assume their treatment will take place as planned unless we contact you to let you know otherwise. Our emergency department is under particular pressure and people should only attend when they need to.

Tweets by Northampton General Hospital

We are aware that a significant number of NHS organisations have been affected by a ransomware virus. In order to maintain patient safety, confidentiality and the functioning of our systems across the county system leaders have taken the decision to close down all external IT systems, including email, websites etc.

We would ask that patients do not attend A & E or other emergency services unless it is a real emergency. Patients should continue to access other services as they would normally do, but they may not be able to a call in advance as some telephone systems are affected. Not all organisations have functioning land lines at present and other arrangements are being put in place. A situation such as this inevitably places a huge impact on all out services and we ask members of the public to only seek medical attention if they really need it.

Every part of the system will have its own contingency plan which is being implemented. We are not currently planning to cancel scheduled appointments next week, but will continue to keep everyone updated via local media and out own social media channels. This is a very difficult situation and we apologise in advance that systems will be slower and will need everyone to work with us to minimise the impact.

Tweets by Kettering General Hospital

Northamptonshire Healthcare NHS Foundation Trust (NHFT)

Currently, we do not have access to email but have been working hard to make sure things carry on as planned. All appointments and visits will continue as planned, no need to call to check. Please note any forms completed on this website will not be received by NHFT until our emails are restored. Please use telephone numbers provided instead. Thank you for your patience.

Tweets by NHFT

Cyber Attack – updated statement and background information from NHS England on hospital and GP services

Dr Anne Rainsberry, NHS Incident Director, said: "The NHS has continued to treat patients throughout the weekend. We have been working with 47 organisations providing urgent and emergency care who have been infected to varying degrees. Most have found ways of working around this but seven, including St Barts in London, have asked for extra support.

"If you have a hospital appointment you should still attend unless you are contacted and told not to.

"We have also been offering advice and assistance to GP surgeries, who will open as usual tomorrow. Again, if you have an appointment you should still attend unless contacted and told not to.

"People should continue to use the NHS wisely and remember that they can seek help and advice from a range of other sources, such as pharmacies and NHS 111.

"Bearing in mind the impact of the global cyber attack I would urge people to be patient with staff."

Background Notes:

Advice for patients

A number of NHS organisations have been affected by a ransomware attack (an attack on the IT systems which support NHS services). This attack was not specifically targeted at the NHS but it has had an impact on NHS services.   

The NHS is working hard to ensure that as few patients as possible are affected.  Below is guidance for those accessing the NHS over the coming days.

Planned treatment and outpatient appointments

If you have a planned operation, procedure or outpatient appointment at a hospital affected by this incident, you should attend as planned.  Please visit the hospital website for further advice and information about routine services at this time. If you are still unsure what to do, contact the hospital directly.

Patients already in hospital at this time will continue to receive normal care. Inpatients will be told if any changes to their planned treatment are needed because of this incident.

If you have a GP appointment
Patients with GP appointments scheduled should attend for their appointment unless they have been contacted by their GP and told not to do so. Your GP practice will be open and working as normal during at this time. However, you may experience some difficulties contacting the surgery while telephone systems are being reconnected.   Appointments may be slower than usual, as some surgeries will be using paper-based records whilst electronic systems are switched back on

Helping the NHS at this time

You can help the NHS cope by choosing the right service for your needs, and attending A&E only if it is essential. Apart from your hospital, there’s a range of other primary care services that can offer help, such as your GP, pharmacist, dentist or optician. There are also specific services provided by midwives, health visitors and specialist nurses.

A&E

If you need emergency care, Accident and Emergency departments are open to deal with serious and life-threatening conditions. As is always the case, only those adults and children with genuine emergency needs should go to A&E. Emergencies include:

  • major injuries, such as broken limbs or severe head injury
  • loss of consciousness
  • an acute confused state
  • fits
  • severe chest pain
  • breathing difficulties
  • severe bleeding that can't be stopped
  • severe allergic reactions
  • severe burns or scalds

Alternatives to A&E

If you become ill with a non-urgent condition and need advice, please visit Health A-Z for information or go to your local pharmacist. For more urgent conditions that you believe you can’t take care of yourself, you should contact your GP as usual, or call 111.

For minor injuries or illness (cuts, sprains, rashes and so forth) you could visit a walk-in centre, minor injuries unit or urgent care centre if the problem can't wait for a GP appointment. Bear in mind that these services may be busy because of the incident which has just occurred

Tweets by NHS Nene CCG

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