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Non-Emergency Patient Transport Services review - Call for evidence


NHS England has published its call for evidence for the Non-Emergency Patient Transport Services (NEPTS) review. The review was announced in October at our conference and responds to issues raised across the network.

Non-Emergency Patient Transport Services (NEPTS) take patients to and from their homes, to their care provider, for planned appointments and treatment. NEPTS are for those patients who:

  • Have a condition such that they need additional medical support during their journey
  • Find it difficult to walk
  • Are the parents, guardians, or children, of patients who need transport

Towards the end of last year, a review into NEPTS was announced following the publication of a series of reports highlighting specific challenges with patient transport services.

The review will comprise a literature review, marketplace and stakeholder engagement, and data collection.

NHS England welcomes your insight, examples, and data, on the challenges to the service, good practice and innovation, and ideas and solutions. 

Call for evidence

The call for evidence runs until Friday 13 March.


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