Information and Signposting

Healthwatch Northamptonshire's information and signposting support is confidential and free. Below are some useful links or search our advice and information page for lots more articles.
Man speaking to someone working in a health centre

Care Quality Commission

The Care Quality Commission (CQC) is the inspector and regulator for health and adult social care facilities in England. You can read all inspection reports on their website and give them feedback about services.

CQC website


Provide advocacy for people who need help to have their voice heard and to make complaints to health and social care services. 

Contact number: 01604 592702

Visit their website to see what services are available in Northamptonshire

Citizens Advice Bureau

Help with Debt, Benefits, Housing, Employment and other common issues. Telephone enquiries in Northamptonshire are handled via one number and a referral is made to the local Citizens Advice Bureau.

03444 889 629

You can also search the national database for advice. See below for your local service.

Northamptonshire Care Services Directory

Visit the Care Choices website to find all services North and West Northamptonshire Council provide, including adult social care, children and families services, and safeguarding of children and adults.

Or phone 0300 126 1000

Visit the website to view, download or order the directory

Call Care

Personal alarm system for anyone of any age living in Northamptonshire who would like to feel safer, more protected and independent in their own home, elderly, disabled or vulnerable people, people who are at risk of falls, individuals who have been discharged from hospital and would like additional support and people who live alone.

Visit the Call Care webpage

Support At Home - British Red Cross Independent Living Services

British Red Cross offer short-term practical and emotional support to help people improve their wellbeing and quality of life and live independently in their community. Their services are tailored to each person’s needs and goals.

The First Call service is there for you should you need some extra support. This may be following a stay in hospital, recovering from an illness or if you are feeling alone and isolated. The service will support you through a difficult time in your life by listening with compassion and understanding. They can help you to plan for the future, engage with your local community and if needs be refer you to further support services. There is no charge for this service.

To make a referral please call: 0345 054 7171



Download the Support and Home leaflet for more information

Elderly Care: A Guide for Families New to Caring

SuperCarers (a UK organisation that helps families find the best possible elderly care option) has created a guide for families new to caring for elderly loved ones. 

The guide is called “ Elderly Care: A Guide for Families New to Caring” and it offers plenty of valuable information such as:

  • Getting started on finding care, understanding different and varied care options available, as well as costs and legal considerations when planning for elderly care.
  • Home modifications and assistive technologies that can improve the daily living of elderly family members.
  • Support networks and charities that offer help and support for both people in need of elderly care and their families. 
  • Other helpful resources and tools to help family members begin to find the best possible care option for their elderly.

(NB. SuperCarers is a limited company and care provider and inclusion here is not an endorsement or otherwise)

Elderly Care: A Guide for Families New to Caring 

AccessAble Online Accessibility Checker

The nation’s most trusted Accessibility Checker providing accessibility information for many venues in Northamptonshire including cinemas, restaurants, leisure centres, Northampton General Hospital, Kettering General Hospital and Northamptonshire Healthcare sites.

Please see accessibility information for the below venues:

Visit the AccessAble website

Professional Standards Authority

The Professional Standards Authority helps to protect the public through their work with organisations that register and regulate people working in health and social care.

Visit the Professional Standards Authority website

Armed Forces Covenant Northamptonshire website

The Armed Forces Covenant Northamptonshire website provides information and advice on support services available within the county for the Armed Forces community and their families. Please email for more information.

Armed Forces Covenant Northamptonshire website

Modern Slavery

Modern slavery is the illegal exploitation of people for personal or commercial gain. It covers a wide range of abuse and exploitation including sexual exploitation, domestic servitude, forced labour, criminal exploitation and organ harvesting.

Read more and find out details of how to report modern slavery

Find out more about the Unseen app

Supporting Independence Programme

Each year, around one in three people over the age of 65 has a fall, resulting in significant injury. Falls are not an inevitable part of growing older, and there are lots of things you can do to help reduce the risk of falling. 

The Supporting Independence Programme provides up to 12 weeks of one to one support for those of us who may have slowed a little, are feeling less confident getting around or who need someone to help on a regular basis.

Find out more

ACTS Amputee Support Group

A group set up by Amputees in the Northampton area to provide support, advice and friendship to other Amputees and those who care for them.
We know the frustrations, fears, hopes, worries and highs associated with being an amputee. Join us for one of our regular get-togethers for a chat and some support. 

Contact Doug Draper for more details on:

07377 333739


View this group's Facebook page

Pharmacy Inspection Report website

Members of the public can now find out if a pharmacy inspected since April 2019 has met or has not met all of the standards for registered pharmaciesUsers can search for pharmacy inspection reports by postcode, street, town or pharmacy name, and the site will be updated on a daily basis with new reports.

Visit the Pharmacy Regulation website

Empowering patients to stay independent after a broken bone

Information can be found in the Royal College of Physicians patient, carer and families guide, which has been featured on the NHS osteoporosis health page.

The Royal Osteoporosis Society have a free helpline on: 0808 800 0035 open Monday – Friday 9am-5pm.

Fracture liaison services explained

British Heart Foundation Heart Support Group

British Heart Foundation hosts Heart Support Groups, bringing hope and a healthier lifestyle to thousands of patients and carers across England and Wales.

These groups are open to anyone with any kind of heart condition as well as their partners and families.

Find a BHF Heart Support Group near you

Advice app for Carers

Agylia Care is a new social enterprise that has recently launched an app and online service for Carers. Agylia Care worked closely with two national charities to introduce this service and make it available free for Carers to use.

The app and website service contains guides and videos to help people with the care they provide themselves, their families and others.

Topics such as Alzheimer’s, dementia, cancer, autism, mental health, children’s care, support for carers, and many others are covered within the service.

This easy to use and free service aims to help and support Carers.

Find out more and download the app

(NB. Agylia Care is owned by Agylia Group Ltd and inclusion here is not an endorsement or otherwise)

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