Elderly woman smiling face on to the camera
What should you expect from home care services?
The number of people being cared for in their own homes is increasing but what should you expect from home care services?
29 August 2017
Man in a care home
Tips for choosing a care home
Finding a suitable care home for you or a loved one can be difficult. Healthwatch England has pulled together some of the best tips provided by the NHS and other organisations in England to help you make the right choice.
22 August 2017
Woman helping an elderly man use a IPad
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017
Dentist looking at a dental x-ray
10 top tips to get the most out of your dental appointment
Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.
29 November 2016
People speaking looking at leaflet
Training and Consultancy Services
Connected Together can help organisations in many ways to effectively engage with your community.
15 August 2016
GP sitting opposite a patient about to take their tempreature
10 top tips to get the most out of your GP appointment
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.
25 November 2015
Older male Healthwatch volunteer with clipboard at hospital
Organisations that can help with general NHS Complaints
Organisations that can help with general NHS Complaints and advocacy
1 December 2014
Woman with children sitting on a bench
Complaints advocacy
Information about complaints advocacy and other advocacy services from VoiceAbility in Northamptonshire
1 December 2014
Health visitor at breastfeeding picnic
Local health and social care complaints contacts
A collection of local health and social care complaints contacts
30 November 2014
Health visitor at breastfeeding picnic
Whistleblowing - How a staff member can report a problem in the NHS or an Adult Social Care Service
NHS and adult social care are usually very good and most people don’t have any problems. But occasionally things can go wrong.
30 November 2014
People speaking looking at leaflet
How to Make a Complaint About Adult Social Care Services
Adult social care is usually very good and most people don’t have any problems. But sometimes you need to raise concerns. This page tells you how to make a complaint.
30 November 2014
Two people talking in a waiting room
Tips and Tools to Help You Make a Complaint About Health Services
Some links and organisations for advice about how to make a complaint
30 November 2014