Help making a complaint

Looking for a specific local complaint service?

NHS Complaints Advocacy

Every area of England has an independent NHS complaints advocacy service funded by the local authority. They can help you make a complaint about the NHS and have replaced the ICAS service. This service is open to everybody and is free of charge. The service is provided by VoiceAbility in Northamptonshire.

VoiceAbility - NHS Complaints Advocacy Service

Tel: 0300 303 1660 (Mon - Fri 9am to 5pm)

Email: helpline@voiceability.org

Unit F17, Moulton Park Business Centre
Redhouse Road
Moulton Park
Northampton
NN3 6AQ

Or fill out a self-referral form online

Find out more about NHS Complaints Advocacy

Healthwatch Northamptonshire Complaints Policy (for complaints about Healthwatch Northamptonshire)

Tips and tools for making a complaint

Adult social care complaints

Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.

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Complaints about NHS services

Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters.

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GP complaints

Find out where to start if you have a problem with your GP.

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NHS dentist complaints

Find out how to make a complaint about NHS dental care.

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NHS hospital complaints

This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.

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Mental health services complaints

If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.

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Other NHS services

NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.

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