Resources to help you make a complaint

We know that making a complaint about NHS or social care services can be confusing.

We have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.

You can also contact us to find out how to get help with making your complaint.

Looking for a specific local complaint service?

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NHS Complaints Advocacy

Every area of England has an independent NHS complaints advocacy service funded by the local authority. They can help you make a complaint about the NHS and have replaced the ICAS service. This service is open to everybody and is free of charge. The service is provided by VoiceAbility in Northamptonshire.

VoiceAbility - NHS Complaints Advocacy Service

Tel: 01604 592702 (Mon - Fri 9am to 5pm)

Email: tvn@voiceability.org

Unit F17, Moulton Park Business Centre
Redhouse Road
Moulton Park
Northampton
NN3 6AQ

Find out more about NHS Complaints Advocacy

Healthwatch Northamptonshire Complaints Policy (for complaints about Healthwatch Northamptonshire)

Tips and tools for making a complaint

Adult social care complaints

Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.

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Complaints about NHS services

Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters. 

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GP complaints

Find out where to start if you have a problem with your GP. 

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NHS dentist complaints

Find out how to make a complaint about NHS dental care.

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NHS Hospital complaints

This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.

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Mental health services complaints

If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint. 

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Other NHS services

NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.

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Whistleblowing

Find out information about how a staff member can report a problem in the NHS or an adult social care service

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