NHS 111 First - We would like to hear your views and feedback!

Have you heard of or used the new NHS 111 First service? Please tell us about your views and experiences.
Man leaning against a wall on his mobile phone

NHS 111 First is a new national programme, which encourages people with an urgent, but not life-threatening health problem, to contact NHS 111 before attending an Emergency Department (A&E). By doing this they can be directed straight to the right service for their needs. The new system went live in Northamptonshire at the end of 2020.

The purpose of NHS 111 First is to:

  • Reduce the risk of COVID-19 transmission in A&E settings
  • Protect A&E for those whose need is most urgent
  • Signpost and support the public to receive the right care in the right place, first time
  • Reduce waits for treatment

Northamptonshire was selected as an early implementer of the programme and piloted it from late October 2020, prior to the national launch on 1 December 2020.

With NHS Northamptonshire Clinical Commissioning Group (CCG) we would like to find out what you think of this new service and hear your experiences if you have used NHS 111 since 23 October 2020.

Go to the survey here

We will share the findings of this survey with Northamptonshire CCG so they can make sure the system works for the residents of Northamptonshire.

We would especially like to hear from people who are visually or hearing impaired or have learning disabilities or accessibility needs.

If you need help completing the survey, would like to complete it over the phone, have any questions or would like to tell us about anything not covered by this survey, please contact us.

We will also be holding focus groups and telephone interviews to discuss your experiences more. If this is something you are interested in, please sign up here.

Please do share this survey with anyone who may have used NHS 111 since 23 October 2020.

The NHS 111 First programme went live over the autumn and encourages local people to contact NHS 111 before attending A&E so they can be directed straight to the right service for their needs. If you live in Northamptonshire and had an urgent problem, which you thought might need A&E and used the NHS 111 First service in this way since 23 October 2020, we are keen to hear your views of the service. Whether you have had a positive or not quite as positive experience of NHS 111 First, please let us know because it is only through gathering the views of our population that we can build on what is going well and improve on what is not going quite as well. Local people who have used the NHS 111 First service can either take part in one of the focus groups, or take a few minutes to complete the online survey.
— Dr Emma Donnelly and Dr Nathan Spencer, Clinical Leads, Urgent Care, NHS Northamptonshire CCG

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