NHS 111 First is a new national programme, which encourages people with an urgent, but not life-threatening health problem, to contact NHS 111 before attending an Emergency Department (A&E). By doing this they can be directed straight to the right service for their needs. The new system went live in Northamptonshire at the end of 2020. We need your views and are especially interested in your experiences if you have used the new service.
The purpose of NHS 111 First is to:
Reduce the risk of COVID-19 transmission in A&E settings
Protect A&E for those whose need is most urgent
Signpost and support the public to receive the right care in the right place, first time
Reduce waits for treatment
Northamptonshire was selected as an early implementer of the programme and piloted it from late October, prior to the national launch on 1 December.
With Northamptonshire CCG we would like to find out what you think of this new service and hear your experiences if you have used NHS 111 since 23 October 2020.
We would especially like to hear from people who are visually or hearing impaired or have learning disabilities or accessibility needs.
If you need help completing the survey, would like to complete it over the phone, have any questions or would like to tell us about anything not covered by this survey, please contact us.
We will also be holding focus groups and telephone interviews to discuss your experiences more. If this is something you are interested in, please sign up here.
Please do share this survey with anyone who may have used NHS 111 since 23 October 2020.
Privacy and confidentiality
This survey is in partnership with Northamptonshire CCG and all anonymous data will be shared with them to help them evaluate the NHS 111 First system. All information you give us will be held securely in accordance with the Data Protection Act 2018 and our data protection policy. We will not identify you or name you in anything we share. You can read more about how we use data here.