During 2009/2010 the issue of care homes was discussed on a regular basis by Northamptonshire LINk. This was as a result of receiving a number of concerns from families of residents, as well as comments made by care home staff, service providers and commissioners. The issue of the quality of care and experiences of residents and families was also being discussed at a national level and featured in the media.
One of the key tasks of Northamptonshire LINk is to gather views about health and social care services from individuals and groups across the county, and to make sure they are involved in development and monitoring of local services. LINk has the power to “Enter and View” services, which involves volunteers who have undertaken the necessary training and have a clean criminal record bureau check.
The homes visited were at least good with the majority excellent with regards to quality of care, providing our benchmark.
The qualitative data in the report also reflects this with positive comments received relating to the dignity and quality of life of all the residents.