The aim of the campaign was to:
- Let local people know about Healthwatch Northamptonshire and what we do
- find out people’s views and experiences of health and social care and suggestions for improving the quality of care
- grow our Healthwatch Northamptonshire community of volunteers to build our numbers and ensure we better reflect the diversity of our local communities.
We delivered the campaign through a series of roadshows, a media campaign, attending community and patient events and meetings already planned and a survey asking people to rate their care.
We talked to over 1,100 people; our website had over 1,000 visitors; 214 people completed a survey; over 100 people want to volunteer for us and our media reach in local newspapers provided 126,000 opportunities for local people to read about us.
The survey analysis indicates that the majority of services used were rated as good. The more in-depth conversations highlighted some specific concerns about health and social care. Waiting times to see family doctors (GPs) and difficulties and delays in accessing urgent and emergency care were the most common concerns.