This report summarises the information Healthwatch Northamptonshire sent to the CQC. The report combines information on the patient experience, which we have gathered from speaking to patients during our visits to Northampton General Hospital, and also information we have been sent by members of the public about Northampton General Hospital, which we have summarised in an anonymised format. Where written consent was obtained from the member of public, we sent the information in full to the CQC and/or Northampton General Hospital. We are very grateful to all the members of the public who contributed their views and experiences.
The information received indicates a mix real of views and experiences. Many people talked to us about positive experiences of care – quality clinical care; clear information; and compassionate staff. Areas of concern include Accident & Emergency; treatment and clinical care; dignity and general care on wards; food; discharge/after care; communication and administration.