Domiciliary Care Lay Monitoring Pilot Project Report

Healthwatch Northamptonshire has been working in partnership with Northamptonshire County Council on a pilot project to monitor the quality of home (domiciliary) care services.
Man in a care home

A growing number of older people, people with disabilities and long term conditions are supported to live at home and receive help with personal care and day to day living tasks. This kind of support is usually called domiciliary care or home care. Numbers are set to continue increasing as the numbers of older people rise and national and local policy has set out a clear vision that people should be supported to live as independently as possible in their own homes for as long as possible, with a reduction in admissions to hospital and to care homes.

Healthwatch Northamptonshire has been working in partnership with Northamptonshire County Council on a pilot project to monitor the quality of home (domiciliary) care services. Phase 1 of the pilot involved Healthwatch Volunteers hearing from users and informal carers/family members, who use two local care agencies to find out their views of the services they received.

We have called for major improvements to the way services are planned and delivered to ensure that home care services genuinely meet the needs of people who use services.

Downloads

Summary Report on the Domiciliary Care Lay Monitoring Pilot Project
Full Report on the Domiciliary Care Lay Monitoring Pilot Project

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