Report on the Domiciliary Care Lay Monitoring Project Phase 2: November 2014 – March 2015

We have been finding out what people who use domiciliary care and their families think about the quality of this essential service.
Two women reading together in a care home

Domiciliary care (home care) is received by approximately 4,500 people across Northamptonshire from paid care workers who provide assistance with washing and dressing, meals and help with taking medicines. Of this total number, 2,614 people accessed their support via Northamptonshire County Council Adult Social Care and an estimated 1,886 people purchased a service independently. 

Overwhelmingly (80%) of people were either very satisfied or quite satisfied with the care provided by the home care agency within their own home. 88% said they were either very happy or fairly happy with the way the care workers had treated them. Comments received included.

“They brighten the day”

“Very happy with the situation”

However, there was considerable concerns about paid care workers not arriving on time, paid care workers seem to be in a rush and not always seeing the same care workers, not being informed by the care agency that a different carer with be visiting. Comments received included:

“Don’t feel I have been given any choice”

“First agency was dreadful, no consistency with carers”

Read the full report

Domiciliary (Home) Care Lay Monitoring Project Report Phase 2: November 2014 – March 2015
A Summary Report on the Domiciliary Care Lay Monitoring Project Phase 2: November 2014 – March 2015

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