Enter and View - Hospitals

Healthwatch Northamptonshire volunteers Sheila White and Wendy Patel visit the wards and departments at Kettering General Hospital to carry out '15 Step Challenge' audits.
Two women standing outside a hospital looking at a document

 The 15 Steps Challenge focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions.

The visit reports are valued by Kettering General Hospital, who produce action plans in response to their findings. The hospital summarises the audit findings and actions for their Quality Governance Steering Group to provide ongoing assurance around the management and implementation of recommendations and learning. These reports can be read below. They list the areas audited, the themes identified and how the Divisions will embed learning.


KGH summary of February and March visits and action plan

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us