Tips and Tools to Help You Make a Complaint About Health Services
Some links and organisations for advice about how to make a complaint
Here’s practical help you can use to make a complaint, including flowcharts, helpful tips and sample letters.
This content applies to England
Dos and don'ts of making a complaint
Tactics to use, and others to avoid, when making a complaint about NHS services.
Checklist to help decide whether to complain
Checklist of things to think about, to help you decide whether it is worth making a complaint about a health service.
Letter of complaint about NHS
Template to help you write a letter, if you want to make a complaint about an NHS service.
Letter of complaint about NHS on behalf of someone else
Template to help you write a letter on behalf of someone else if they want to make a complaint about an NHS service.
Tips for writing a letter of complaint
Tips on the kind of information to include when writing a letter of complaint about an NHS or adult social care service.
NHS complaints process flowchart
Flowchart showing the process for making a complaint about an NHS service.
