Northamptonshire Adult Social Services Independent Service User Survey

Last year Northamptonshire County Council commissioned us to find out what changes are needed in the way they provide adult social care.
Older women wheelchair user at table with pen

The county council asked us to carry the out survey which included looking at people’s experiences of contacting adult social services and getting help, their experiences of the support they received as well as their overall satisfaction with that support.

The responses to the survey were mixed, with some people having good experiences and others highlighting areas where improvement is needed. 30% of people answering the survey rated their overall satisfaction of their care as excellent or good, whereas 44% rated it as very poor or poor.

“We know that improvements are needed and this research is a vital part of the work taking place to transform adult social services in Northamptonshire. By hearing about people’s real experiences of navigating adult social care services in the county we have been able to get an accurate picture of where things aren’t working as well as they should be, and where people want to see change. This research will help inform our transformation work as we work hard to make real improvements for everyone who accesses these services, both now and in the future.”
— County council cabinet member for adult social care Councillor Ian Morris


NASS survey report

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