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Consumer guides to making complaints about health and social care

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We know that real change is needed to make the complaints system work for people. But we also know that there are people trying to make complaints or raise concerns today, and they can't wait for reform. They need help now.

So Healthwatch England has worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern.

You can find out more about what's involved in making a complaint about a particular service and see what your next steps might be.

There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint. You can also contact us for further advice with making your complaint.

We want to make the system better at listening to what you have to say. But in the meantime, we hope these tools will help get your message heard.

Poll of the month...

Northamptonshire County Council (NCC) needs to make savings over the next 4 years. One of the proposals is to cut library services.

Tell us about how you use libraries in our quick poll.

Annual Report 2016/17

See how your feedback has made a difference to health and care services in Northamptonshire.

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Read our Annual Report here

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