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Consumer guides to making complaints about health and social care

 

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We know that real change is needed to make the complaints system work for people. But we also know that there are people trying to make complaints or raise concerns today, and they can't wait for reform. They need help now.

So Healthwatch England has worked with Citizens Advice to produce a series of guides to help you make a complaint or raise a concern.

You can find out more about what's involved in making a complaint about a particular service and see what your next steps might be.

There are tips and tools such as letter templates and other practical resources to support you to make an effective complaint. You can also contact us for further advice with making your complaint.

We want to make the system better at listening to what you have to say. But in the meantime, we hope these tools will help get your message heard.

Contact us

3rd Floor 
Lakeside House
Bedford Road
Northampton 
NN4 7HD
Tel. 0300 002 0010 (10am-4pm M-F)
Text 07951 419331 (10am-4pm M-F)
 
Registered office of Healthwatch Northamptonshire for Connected Together Community Interest Company. Registered in England and Wales. No: 8496240

Annual Report 2015/16

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