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The CQC rates EMAS as ‘Good’ overall and ‘Outstanding’ for caring


Congratulations to East Midlands Ambulance Service (EMAS) which was graded overall as 'Good', with 'Outstanding' for the care that it provides, in the recent Care Quality Commission inspection report.


EMAS logo CQC logo


EMAS press release:

“It is with great pleasure that I can announce that the Care Quality Commission (CQC) has published its full report on EMAS and our overall rating has improved from ‘requires improvement’ to ‘good’.  

Furthermore, we have been rated ‘outstanding’ for the care we provide, and ‘good’ for the other four key areas from the inspection – safe, effective, responsive and well-led.

The full report is the result of a comprehensive inspection during April 2019 of all four core EMAS services and a well-led inspection at our Horizon Place headquarters in May 2019.

Representatives from the CQC visited our EMAS sites, spent time in our Emergency Operations Centres, on our ambulances, and spoke to colleagues, volunteers and patients.  

The improved rating is tremendous news not only for all our colleagues who work and volunteer at EMAS, but for our patients, their loved ones, and the organisations and individuals who work closely with us too. It helps to evidence that we’re on our way to becoming an outstanding organisation overall (just as we described in our EMAS: The Journey animation series launched in October 2017).

The new rating is the result of us delivering our quality improvement plans (created in response to the 2015 and 2017 CQC rating), our proactive recruitment and investment in frontline services and work to develop our culture and leadership teams, our ‘Big 3’ vision and strategic objectives. Of course it is also due to the sheer hard work and commitment of colleagues working across EMAS to develop and provide quality services.

The CQC report includes several areas of outstanding practice, services and care we can be rightly proud of, including:

·  the introduction of our Urgent Care Transport Service
·  the Conversation Café staff engagement tours, and use of augmented reality posters by the Communications team
·  the management of frequent callers by the Frequent Callers Team
·  innovative training delivered by our Hazardous Area Response Team  

In support of our journey to become an outstanding organisation, the report includes areas for improvement. Together with our leadership teams we’re working through the report and the plans already in place at EMAS to ensure we keep on track and focused on the right things.

Our new CQC ratings are a testament to the dedication of all our ambulance colleagues and those who tirelessly support our service on a daily basis.”

Richard Henderson, Chief Executive

Read the report


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