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Request help and support - Coronavirus

02/04/2020

How to request support from volunteers if you are self-isolating in Northamptonshire and need help.

Who can request support?

You should be self-isolating if you:

  • are over 70
  • have existing health conditions; or
  • are pregnant

Northamptonshire County Council (NCC) are working to try to support people in these categories, in partnership with district and borough councils, voluntary organisations and volunteers in the community.

What about people with more serious health conditions?

The Government has tried to contact all shielded people and asked them to contact a call centre or register on a government website if they need support with any essential shopping or medication. Those that have said they need help will receive help directly from the Government based on their registration form.

What support can you request?

If you are self-isolating due to the Coronavirus situation and have no other forms of support, you can contact NCC to request help with:

  • Urgent food deliveries
  • Prescription medication collection (delivered by our staff or district/borough council employees)
  • General support with loneliness
  • Help to get online
  • Posting mail

How do I request support?

Call 0300 126 1000 and select Option 5 (Monday to Friday, 8am to 6pm)

If you need to contact NCC and your query isn't urgent or requesting support, please use their website to access services or alternatively email on CustomerServices@northamptonshire.gov.uk.

How does it work?

When they receive your request they will pass your details to your local borough or district council who will match you with local volunteers or voluntary organisations. 

They will respond to you directly within 48 hours of you contacting NCC.

The volunteer will confirm with you:

  • what help you need
  • any special dietary or medical requirements you may have
  • how you will pay
  • a date and time for your delivery

NCC cannot guarantee that you will be offered help but will do their best to make sure you do.

Find out more about how you can get support

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