1. Advice on the complaints process for healthcare organisations

    Advice and Information -

    The Department of Health and Social Care are aware that due to the ongoing pressures caused by the COVID-19 pandemic, some healthcare organisations are encountering significant pressure on staff time.

  2. Annual Report 2020-2021 - On equal terms

    Report -

    This year has been a very difficult one for everybody. While Healthwatch could not visit health and social care premises, we were still able to investigate the impact of the pandemic on people's access to the services that matter to them most.