1. Healthwatch England launch the 'Because We All Care' campaign with the CQC

    News -

    Everyone has different experiences of care - Healthwatch England wants to hear feedback on health and social care from everyone. Tell them about your care to make sure services work better for us all.

  2. Experiences and opinions of NHS 111 First in Northamptonshire

    Report -

    Together with Northamptonshire Clinical Commissioning Group (CCG), Healthwatch North and West Northamptonshire found out what people thought of the new NHS 111 First service.

  3. News and reports

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  4. We have been awarded the Investing in Volunteers accreditation!

    News -

    Healthwatch North and West Northamptonshire have been awarded the Investing in Volunteers (IiV) accreditation due to our volunteers hard work in the community to improve health and social care services.

  5. What are your experiences of accessing a GP appointment in Northamptonshire?

    News -

    We want to know about your experiences with accessing GP services in Northamptonshire.

  6. Annual Report 2021-2022 - Championing what matters to you

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    Our 2021-2022 Annual Report looks at the work that we completed last year whilst still being limited by the new ways of working. Despite the year's challenges we continue to work relentlessly to ensure the public's voice was heard.

  7. Young People’s Views of the Transition to Adult Mental Health Services

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    Young Healthwatch Northamptonshire (YHWN) worked with Northamptonshire Clinical Commissioning Group (NCCG) to help improve young people’s transition from youth to adult mental health services.

  8. Our Confidentiality Policy

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    During their employment, in the case of directors, board members, staff, or in their capacity of volunteers, persons will most certainly have access to or have sight of documents and other information that is of a confidential nature.

  9. Our Code of Conduct with CYP

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    This Code of Behaviour must be used in conjunction with CTCIC’s Safeguarding Policies and Procedures.

  10. Our Safeguarding of Vulnerable Adults Policy

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    The purpose of this policy is to outline the duty and responsibilities of staff, Board members and volunteers in relation to the protection of vulnerable adults from abuse.

  11. Our Customer Care Policy

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    This policy covers Connected Together CIC and all its contracts and managed organisations.

  12. Our Data Protection Policy

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    This policy supports the legal requirements of the General Data Protection Regulation, and the Data Protection Act 2018 (the UK’s interpretation of the European GDPR), which places certain obligations on CTCIC.

  13. Our Declaration of Interests Policy

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    Connected Together Community Interest Company (CTCIC) Board has overall responsibility for volunteers within CTCIC, its organisations, contracts, and subsidiaries,

  14. Our Equality and Diversity Policy

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    Connected Together CIC is committed to encouraging equality and diversity among our employees and volunteers and eliminating unlawful discrimination.

  15. Our Harassment and Dignity Policy

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    This policy is intended to provide help and support to Connected Together volunteers who feel that they have been denied the right to be treated with dignity and respect

  16. Our Online and Virtual Meetings policy

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    It is very important that every member of staff and volunteer who works with CTCIC/Local Healthwatch is aware of their role and responsibilities online and have clear guidelines under which to operate.

  17. Our Safeguarding Children and Young People Policy

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    This policy refers to children and young people (CYP). For the purposes of this policy a child, as defined by the Children Act 1989 and 2004, is anyone who has not yet reached their 18th birthday.

  18. Our Volunteer and Expenses Policy

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    In carrying out Connected Together CIC’s (CTCIC’s) approved business and activities board members and volunteers could incur expenses. We want to be sure that everyone has an equal opportunity to take part in Connected Together.

  19. Our Whistleblowing Policy

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    Whistleblowing is a disclosure of information by individuals that relates to danger, fraud, illegal or unethical conduct of the employer, an employee, board member or volunteer. It need not be a matter of financial governance.

  20. Our Environmental Policy

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    CTCIC recognises that under environmental legislation it has responsibility and accountability for its impacts on the environment created (both directly and indirectly) by our operations, services, and activities.

  21. Our ICT Acceptable Use policy

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    The purpose of this policy is to ensure that all ICT equipment used by Connected Together CIC, (from hereinafter referred to as CTCIC) and all contracts it holds is used effectively, safely, and legally

  22. Our Problem Solving policy

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    Occasionally issues can arise when someone is volunteering with us. It is important to have procedures in place to help deal with any issues before they become bigger problems

  23. Non-Emergency Patient Transport Services in Northamptonshire

    Advice and Information -

    Patient Transport Services (EMAS) provides non-emergency patient transport for people in Northamptonshire.

  24. Annual Meeting 2021-2022

    News -

    Our 2021-2022 Annual Meeting held live via Zoom on November 2nd can now be viewed by the public.

  25. Taking care of Cyber Essentials

    News -

    Healthwatch North and West Northamptonshire are happy to announce that we have been awarded the Cyber Essentials accreditation.

  26. Service for local cancer patients wins top award

    News -

    A cancer service that offers emotional, practical, and financial support to people living with cancer has won a national award.

  27. Kettering General Hospital is looking for a new Non-Executive Director

    News -

    Kettering General Hospital is currently looking to appoint a new Non-Executive Director to its Board of Directors.

  28. Belinda Black has been appointed the Interim Chair of Healthwatch England

    News -

    We are glad to announce that Belinda Black has been appointed as the Interim Chair of Healthwatch England.

  29. Our Health and Safety Policy

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    Connected Together (CTCIC) is committed to the health, safety and welfare of employees as defined in all current legislation and relevant codes of practice and guidance applicable to the services we provide.

  30. Our Media Policy

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    The purpose of this policy is to ensure Connected Together CIC and all its organisations/contracts, for example HWNW and HWR, have a clear process for managing media relations which staff, board members and volunteers all understand and comply with.

  31. Our Enter and View Policy

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    The purpose of this policy and procedure document is to ensure that Healthwatch (HW) staff, volunteers and external stakeholders are clear when, where and how Enter and View is carried out.

  32. Our Complaints Policy

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    Individuals and organisations have the right to express their views about the performance of Connected Together CIC. Anyone who is dissatisfied with any aspects of the service received by CTCIC can make a complaint under this policy.

  33. Our Record Keeping and Retention Schedule policy

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    In general, the staff records (including those of volunteers) should be retained for 6 years after the end of employment, but need only contain sufficient information in order to provide a reference (e.g. training and disciplinary records).

  34. Tell us about your experiences with the Corby Urgent Care Centre (CUCC)

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    In February, Healthwatch North and West Northamptonshire will be commencing enter and view visits to the Corby Urgent Care Centre (CUCC) where we will observe the care they provide.

  35. Join us for the Wellingborough sight loss open day

    News -

    Join us on Monday 20th March for the Wellingborough sight loss open day in partnership with the Macular Society.

  36. Our Board Meeting Minutes from 2022

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    Read the minutes from our board meetings that took place in 2022

  37. Our report on the Young People's Health and Wellbeing survey

    News -

    Young Healthwatch Northamptonshire, supported by Healthwatch East and North Northamptonshire, have released their report on young people’s health and wellbeing in East Northamptonshire.

  38. Unannounced visit to Northampton General Hospital Accident and Emergency Department

    News -

    Volunteers from Healthwatch North and West Northamptonshire visited Northampton General Hospital's A&E department unannounced using their statutory power to conduct Enter and View visits on 31st January 2023.

  39. Unannounced visit to the Kettering General Hospital Accident and Emergency Department.

    News -

    Healthwatch North and West Northamptonshire unannounced visit to Kettering General Hospital Accident and Emergency Department

  40. Access to mainstream crisis services for D/deaf and hard of hearing people

    Advice and Information -

    Shout currently provide a 24/7 free text service for times where D/deaf people feel they need immediate support.

  41. Our report on the publics' views about accessing GP appointments in Northamptonshire

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    Healthwatch North and West Northamptonshire created a short survey to ask the public their views on what was working and what could be improved to enhance the accessibility of GP services in the county.

  42. Our Annual Work Plan for 2023-2024

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    Read the HWNW Workplan to find out our planned activity for 2023-2024.

  43. Disclosure and Barring Service Policy

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    The Connected Together DBS policy covers staff and volunteers across all Connected Together CIC (CTCIC) subsidiaries and contracts.

  44. Advisory board meeting minutes 30/01/2023

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    Our minutes from our Advisory Board Virtual Meeting in Public

  45. Our Volunteer Handbook

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    This handbook has been produced to help to introduce you to the work of Connected Together CIC (CTCIC) and the organisations it manages, including Healthwatch North and West Northamptonshire (HWNW) and Healthwatch Rutland (HWR).

  46. Community Engagement; Carnival 2023

    News -

    We are proud to share our impactful experience at this year’s Northampton Carnival, which was held at the Racecourse on June 10th 2023.

  47. Annual Report 2022-2023 - Together we're making health and social care better

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    Our 2022-2023 Annual Report is a showcase of the work we completed throughout the last financial year. Read about our year!

  48. Our report on the Change Grow Live Service.

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    Healthwatch North and West Northamptonshire created a survey to gather experiences from users of the substance misuse service, Change Grow Live.