1. Kettering General Hospital and Young Healthwatch Northamptonshire shortlisted for National Award

    News -

    Kettering General Hospital and Young Healthwatch Northamptonshire have been shortlisted for a national award for work they have undertaken with young people.

  2. Kettering General Hospital and Young Healthwatch Northamptonshire wins PENNA award in 'Team of the Year' Category

    News -

    Kettering General Hospital and Young Healthwatch Northamptonshire have won a national award for work they have undertaken with young people.

  3. Healthwatch says thank you to volunteers who help to shape health and care in Northamptonshire

    Blog -

    This Volunteers’ Week (1-7 June), Healthwatch Northamptonshire is looking forward to celebrating the work of our local community and promoting the valuable positive impacts volunteers have on our society.

  4. Healthwatch Northamptonshire's 5 ways to wellbeing

    News -

    Northamptonshire Health and Care Partnership (NHCP) have asked us to make a pledge called #mywellbeingpledge to take steps for ourselves and for others to look at our mental health, just as much our physical health.

  5. Volunteering with Healthwatch helps lawyer understand issues clients may face

    Blog -

    Veronica Male is a Chartered Legal Executive at a Northamptonshire solicitors, specialising in Court of Protection work and has been a volunteer with Healthwatch Northamptonshire for almost 2 years.

  6. Our Volunteer roles

    Report -

    There are different ways in which you can become involved depending on your interests and how much time you would like to commit.

  7. Young Healthwatch Resources

    Advice and Information -

    Take a look at Healthwatch Northamptonshire’s 10 top tips when engaging with children and young people – produced by EMAHSN (East Midlands Academic Health Science Network).

  8. Have you had a bad experience of NHS administration? We need your views.

    News -

    Have you had problems with NHS administrative processes, such as booking appointments, referrals, prescriptions or other correspondence with NHS services? We want to hear how people's care experience has been affected by poor NHS administration.

  9. Our update about COVID-19 and remote working

    News -

    Healthwatch Northamptonshire has been monitoring the rapidly unfolding situation around COVID-19 on a daily basis to consider its impact on how we work and how we best support our staff, volunteers, partners and stakeholders.

  10. Our strategy and work plan 2020 - 2021

    Advice and Information -

    The Healthwatch Northamptonshire annual plan helps provide commissioners and key stakeholders with an overview of planned activity for the next 12 months.

  11. Annual Report 2019-20 - Guided by you

    Report -

    During 2019-20 we undertook some exciting projects and continued to ensure that the views and needs of the people of Northamptonshire are considered, particularly as services and organisations are restructured.

  12. Training and Consultancy Services

    Advice and Information -

    Connected Together can help organisations in many ways to effectively engage with your community.

  13. Healthwatch Northamptonshire Chair Stands Down After More Than 10 Years in Global Leadership Role

    News -

    Healthwatch Northamptonshire Chair, Dr David N Jones, is standing down from his global leadership role as Coordinator of the Global Agenda for Social Work and Social Development after more than a decade in the global team.

  14. Annual Meeting - 19 October 2017

    News -

    Thank you to all that attended and made our Annual Meeting a great opportunity to network as well as a chance to find out more about what Healthwatch Northamptonshire achieved in 2016/17 and to hear from Jane Mordue from Healthwatch England.

  15. Complaints about GPs

    Advice and Information -

    The care you receive from a GP is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with a GP.

  16. NHS hospital complaints

    Advice and Information -

    The care you receive in an NHS hospital is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with an NHS hospital.

  17. NHS Dentist Complaints

    Advice and Information -

    NHS dental care is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start if you have a problem with an NHS dentist.

  18. Mental Health Services Complaints

    Advice and Information -

    If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.

  19. Local health and social care complaints contacts

    Advice and Information -

    A collection of local health and social care complaints contacts

  20. Organisations that can help with general NHS Complaints

    Advice and Information -

    Organisations that can help with general NHS Complaints and advocacy

  21. Tips and Tools to Help You Make a Complaint About Health Services

    Advice and Information -

    Some links and organisations for advice about how to make a complaint

  22. Whistleblowing - How a staff member can report a problem in the NHS or an Adult Social Care Service

    Advice and Information -

    NHS and adult social care are usually very good and most people don’t have any problems. But occasionally things can go wrong.

  23. Making a complaint about social care services – What should you expect?

    Advice and Information -

    Healthwatch England has been working with the Local Government and Social Care Ombudsman to develop a Single Complaints Statement for both professionals and the public

  24. Young Healthwatch Northamptonshire Annual Report 2019-20

    Report -

    Young Healthwatch Northamptonshire has had a busy year!

  25. Healthwatch Northamptonshire volunteers shortlisted for national award for their visits giving feedback to Kettering General Hospital

    News -

    Healthwatch Northamptonshire volunteers Sheila White and Wendy Patel have been shortlisted for a prestigious national award for undertaking 43 visits to 50 wards and departments at Kettering General Hospital (KGH) between April 2019 and March 2020.

  26. Watch our 2019-20 Annual Meeting

    News -

    Our annual meeting was held virtually via Zoom on 29 October 2020 at 11am and was a success; streaming to viewers Live on YouTube

  27. Sheila and Wendy win prestigious national award for Healthwatch Northamptonshire

    News -

    Two of our dedicated volunteers who made an amazing 43 trips to inspect 36 wards and departments in a year at Kettering General Hospital have won Healthwatch Northamptonshire a national award.

  28. Have a Safe and Happy Christmas and New Year

    News -

    As 2020 draws to a close, we would like to thank our volunteers, staff, and those that shared their views with Healthwatch Northamptonshire during this difficult year.

  29. Being Myself Report - A look at the Emotional Wellbeing of young people in Daventry Town

    Report -

    Young Healthwatch Northamptonshire was commissioned by Healthy Young Daventry to carry out a study into emotional wellbeing and self-harm among young people in Daventry.

  30. Healthwatch Rutland is looking to hire a Community Engagement Officer based in Oakham

    News -

    Healthwatch Rutland have an exciting opportunity for someone to join their team to lead on the development of their volunteer base and to facilitate engagement and involvement of local people in their work.

  31. Our strategy and work plan 2021 - 2022

    Advice and Information -

    The Healthwatch North and West Northamptonshire annual plan helps provide commissioners and key stakeholders with an overview of planned activity for the next 12 months.

  32. Annual Report 2020-2021 - On equal terms

    Report -

    This year has been a very difficult one for everybody. While Healthwatch could not visit health and social care premises, we were still able to investigate the impact of the pandemic on people's access to the services that matter to them most.

  33. Young Healthwatch Northamptonshire Annual Report 2020-2021

    Report -

    Like everyone else across the country, Young Healthwatch Northamptonshire were impacted by COVID-19. We started last year in a full national lockdown but that has not stopped some amazing work from happening.

  34. An update about our new contract and new Advisory Board members

    News -

    Connected Together CIC has been awarded a new contract to run Healthwatch North and West Northamptonshire

  35. Healthwatch England launch the 'Because We All Care' campaign with the CQC

    News -

    Everyone has different experiences of care - Healthwatch England wants to hear feedback on health and social care from everyone. Tell them about your care to make sure services work better for us all.

  36. Our Code of Conduct with CYP

    Report -

    This Code of Behaviour must be used in conjunction with CTCIC’s Safeguarding Policies and Procedures.

  37. Our Confidentiality Policy

    Report -

    During their employment, in the case of directors, board members, staff, or in their capacity of volunteers, persons will most certainly have access to or have sight of documents and other information that is of a confidential nature.

  38. Our Customer Care Policy

    Report -

    This policy covers Connected Together CIC and all its contracts and managed organisations.

  39. Our Data Protection Policy

    Report -

    This policy supports the legal requirements of the General Data Protection Regulation, and the Data Protection Act 2018 (the UK’s interpretation of the European GDPR), which places certain obligations on CTCIC.

  40. Our Declaration of Interests Policy

    Report -

    Connected Together Community Interest Company (CTCIC) Board has overall responsibility for volunteers within CTCIC, its organisations, contracts, and subsidiaries,

  41. Our Equality and Diversity Policy

    Report -

    Connected Together CIC is committed to encouraging equality and diversity among our employees and volunteers and eliminating unlawful discrimination.

  42. Our Harassment and Dignity Policy

    Report -

    This policy is intended to provide help and support to Connected Together volunteers who feel that they have been denied the right to be treated with dignity and respect

  43. Our Online and Virtual Meetings policy

    Report -

    It is very important that every member of staff and volunteer who works with CTCIC/Local Healthwatch is aware of their role and responsibilities online and have clear guidelines under which to operate.