1. Healthwatch England launch the 'Because We All Care' campaign with the CQC

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    Everyone has different experiences of care - Healthwatch England wants to hear feedback on health and social care from everyone. Tell them about your care to make sure services work better for us all.

  2. Our Code of Conduct with CYP

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    This Code of Behaviour must be used in conjunction with CTCIC’s Safeguarding Policies and Procedures.

  3. Our Confidentiality Policy

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    During their employment, in the case of directors, board members, staff, or in their capacity of volunteers, persons will most certainly have access to or have sight of documents and other information that is of a confidential nature.

  4. Our Customer Care Policy

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    This policy covers Connected Together CIC and all its contracts and managed organisations.

  5. Our Data Protection Policy

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    This policy supports the legal requirements of the General Data Protection Regulation, and the Data Protection Act 2018 (the UK’s interpretation of the European GDPR), which places certain obligations on CTCIC.

  6. Our Declaration of Interests Policy

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    Connected Together Community Interest Company (CTCIC) Board has overall responsibility for volunteers within CTCIC, its organisations, contracts, and subsidiaries,

  7. Our Equality and Diversity Policy

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    Connected Together CIC is committed to encouraging equality and diversity among our employees and volunteers and eliminating unlawful discrimination.

  8. Our Harassment and Dignity Policy

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    This policy is intended to provide help and support to Connected Together volunteers who feel that they have been denied the right to be treated with dignity and respect

  9. Our Online and Virtual Meetings policy

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    It is very important that every member of staff and volunteer who works with CTCIC/Local Healthwatch is aware of their role and responsibilities online and have clear guidelines under which to operate.

  10. Our Safeguarding of Vulnerable Adults Policy

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    The purpose of this policy is to outline the duty and responsibilities of staff, Board members and volunteers in relation to the protection of vulnerable adults from abuse.

  11. Our Safeguarding Children and Young People Policy

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    This policy refers to children and young people (CYP). For the purposes of this policy a child, as defined by the Children Act 1989 and 2004, is anyone who has not yet reached their 18th birthday.

  12. Our Volunteer and Expenses Policy

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    In carrying out Connected Together CIC’s (CTCIC’s) approved business and activities board members and volunteers could incur expenses. We want to be sure that everyone has an equal opportunity to take part in Connected Together.

  13. Our Whistleblowing Policy

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    Whistleblowing is a disclosure of information by individuals that relates to danger, fraud, illegal or unethical conduct of the employer, an employee, board member or volunteer. It need not be a matter of financial governance.

  14. Our Environmental Policy

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    CTCIC recognises that under environmental legislation it has responsibility and accountability for its impacts on the environment created (both directly and indirectly) by our operations, services, and activities.

  15. Our ICT Acceptable Use policy

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    The purpose of this policy is to ensure that all ICT equipment used by Connected Together CIC, (from hereinafter referred to as CTCIC) and all contracts it holds is used effectively, safely, and legally

  16. Our Problem Solving policy

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    Occasionally issues can arise when someone is volunteering with us. It is important to have procedures in place to help deal with any issues before they become bigger problems

  17. Annual Meeting 2021-2022

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    Our 2021-2022 Annual Meeting held live via Zoom on November 2nd can now be viewed by the public.

  18. Taking care of Cyber Essentials

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    Healthwatch North and West Northamptonshire are happy to announce that we have been awarded the Cyber Essentials accreditation.

  19. Our Health and Safety Policy

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    Connected Together (CTCIC) is committed to the health, safety and welfare of employees as defined in all current legislation and relevant codes of practice and guidance applicable to the services we provide.

  20. Our Media Policy

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    The purpose of this policy is to ensure Connected Together CIC and all its organisations/contracts, for example HWNW and HWR, have a clear process for managing media relations which staff, board members and volunteers all understand and comply with.

  21. Our Enter and View Policy

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    The purpose of this policy and procedure document is to ensure that Healthwatch (HW) staff, volunteers and external stakeholders are clear when, where and how Enter and View is carried out.

  22. Our Complaints Policy

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    Individuals and organisations have the right to express their views about the performance of Connected Together CIC. Anyone who is dissatisfied with any aspects of the service received by CTCIC can make a complaint under this policy.

  23. Our Record Keeping and Retention Schedule policy

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    In general, the staff records (including those of volunteers) should be retained for 6 years after the end of employment, but need only contain sufficient information in order to provide a reference (e.g. training and disciplinary records).

  24. Our Board Meeting Minutes from 2022

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    Read the minutes from our board meetings that took place in 2022

  25. Our Annual Work Plan for 2023-2024

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    Read the HWNW Workplan to find out our planned activity for 2023-2024.

  26. Disclosure and Barring Service Policy

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    The Connected Together DBS policy covers staff and volunteers across all Connected Together CIC (CTCIC) subsidiaries and contracts.

  27. Advisory board meeting minutes 30/01/2023

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    Our minutes from our Advisory Board Virtual Meeting in Public

  28. Our Volunteer Handbook

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    This handbook has been produced to help to introduce you to the work of Connected Together CIC (CTCIC) and the organisations it manages, including Healthwatch North and West Northamptonshire (HWNW) and Healthwatch Rutland (HWR).

  29. Corby Urgent Care Centre Visit Report

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    Our programme to understand more about how local urgent care services are meeting people's needs continues with Healthwatch North and West Northamptonshire recently visiting the Corby Urgent Care Centre. 

  30. #IWILL Movement

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    We have signed the Power of Youth Charter and joined the #IWILL Movement

  31. Our annual work plan 2023-2024

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    The Healthwatch North and West Northamptonshire annual plan helps provide commissioners and key stakeholders with an overview of planned activity for the next 12 months.

  32. Announcement of Beacon membership of the Employers’ Initiative on Domestic Abuse

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    We, along with Connected Together CIC and Healthwatch Rutland are delighted to announce our Beacon membership of the Employers’ Initiative on Domestic Abuse (EIDA), a leading business network that supports employers to take action on domestic abuse.

  33. Annual Work Plan 2024-2025

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    The Healthwatch North and West Northamptonshire annual work plan helps provide commissioners and key stakeholders with an overview of planned activity for the next 12 months.

  34. Young Carers Covenant

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    We are pleased to share that we have signed the Young Carers Covenant - a UK-wide commitment to young carers and young adult carers.