1. Anglian Water Support

    Advice and Information -

    If you think you’ll have difficulty paying your water bill, Anglian Water has lots of help and support available to you, from providing flexible and affordable payment plans - to guiding you to external help and benefits.

  2. Information and Signposting

    Advice and Information -

    Healthwatch Northamptonshire's information and signposting support is confidential and free. Below are some useful links or search our advice and information page for lots more articles.

  3. NICE Care Guides

    Advice and Information -

    A list of NICE's social and intermediate care guides

  4. Transport and Car schemes

    Advice and Information -

    Find local volunteer and community transport schemes to get you to your appointment on time

  5. NHS Dentist Complaints

    Advice and Information -

    NHS dental care is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start if you have a problem with an NHS dentist.

  6. Complaints about other NHS services

    Advice and Information -

    NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you more about how to raise concerns about health services that aren’t GPs, hospitals and dentists.

  7. Post COVID-19 Patient information pack

    News -

    The local post COVID-19 Patient information pack has been developed to help patients who have had COVID-19 to recover and manage their symptoms following COVID-19.

  8. What can you expect when you’re discharged from hospital?

    Advice and Information -

    The usual processes the NHS follows to discharge you from hospital have changed since the start of the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.

  9. Update on dental services for vulnerable groups

    Advice and Information -

    In line with national guidance issued in response to the Covid-19 pandemic, dental practices in the Midlands are currently not providing routine care in the same way as they were prior to the pandemic.

  10. Restoring Breast Screening Services in the Midlands

    News -

    NHS Breast Screening services have been affected by a range of clinical and operational impacts due to the Covid-19 pandemic. Local breast screening services took the decision to reschedule appointments and invitations for tests to a later date.

  11. Managing hearing loss and tinnitus during Covid-19

    Advice and Information -

    Find out about services and help available for those with hearing loss and Tinnitus during Covid-19 and how professionals can communicate better with people with hearing loss

  12. Update your first aid kit with the new My Health and Care Directory smartphone app

    Blog -

    People across Northamptonshire can now benefit from quick and easy access to the latest information about local health and care services – thanks to the launch of a brand new smartphone app.

  13. New NHS COVID-19 app

    News -

    The NHS COVID-19 app has been launched to help notify users if they have come into contact with someone who tests positive for COVID-19.

  14. An update on the restarting of NHS dental services in the Midlands

    Advice and Information -

    The NHS Dental Services in the Midlands has sent us this new update about the restarting of dental services in the Midlands.

  15. Remote accessibility for D/deaf, deafened and hard of hearing people—what can you do?

    Advice and Information -

    Find out how to better communicate with people with hearing loss during the pandemic

  16. Northamptonshire’s Community Resilience hub continues to provide support for the most vulnerable

    News -

    The countywide Community Resilience hub was set up at the start of April to help those needing support or assistance during periods of isolation or for those who are vulnerable.

  17. Flu vaccinations for Carers

    News -

    Public Health Northamptonshire and Northamptonshire Clinical Commissioning Group are calling on carers to get their free flu vaccine. Having the flu vaccine is the best way to protect yourself and anyone that you care for from flu.

  18. NHS 111 First

    News -

    A new national programme called NHS 111 First, which encourages patients to contact NHS 111 before attending an Emergency Department (A&E) so they can be directed straight to the right service for their needs, is now live.

  19. Citizens Advice Bureau (CAB)

    Advice and Information -

    Find Help with Debt, Benefits, Housing, Employment and other common issues.

  20. AccessAble Online Accessibility Checker

    Advice and Information -

    The Accessibility Checker provides accessibility information for many venues in Northamptonshire.

  21. NHS 111 First - We would like to hear your views and feedback!

    News -

    Have you heard of or used the new NHS 111 First service? Please tell us about your views and experiences.

  22. Do you know anyone who could benefit from a GP Access card?

    Advice and Information -

    Previously known as My Right to Healthcare, GP Access cards allow people who aren't registered with a GP practice, have no fixed address or identification to communicate their right to healthcare.

  23. What can your NHS dentist do for you? - Guidance from NHS England

    Advice and Information -

    NHS England and NHS Improvement has produced this national guidance leaflet to help explain how NHS dental services work

  24. Update on access to NHS Dental Services in the Midlands - March 2021

    Advice and Information -

    We are aware that people in Northamptonshire are finding it difficult to access NHS dental treatment and we are discussing the issues with NHS England. The NHS England Midlands Dental Commissioning Team have sent us the following new update.

  25. What to expect when waiting for care

    Advice and Information -

    Waiting for planned medical care or surgery can be a frustrating time. That’s why it’s so important that while you wait, you get regular, clear and accessible updates so that you can plan your next steps.

  26. What to do it you are struggling to find a dentist

    Advice and Information -

    It is currently very difficult to find an NHS dentist and the number of people contacting us for help continues to increase. We are raising this issue with health planners at a local and national level and giving people the following advice.

  27. NHS dentistry and Covid-19 update - November 2021

    Advice and Information -

    Access to NHS dental care continues to be an issue you are raising with us locally, which we have been raising with NHS England. The NHS England Midlands Dental Commissioning Team have sent us the following new update.

  28. Experiences and opinions of NHS 111 First in Northamptonshire

    Report -

    Together with Northamptonshire Clinical Commissioning Group (CCG), Healthwatch North and West Northamptonshire found out what people thought of the new NHS 111 First service.

  29. We have been awarded the Investing in Volunteers accreditation!

    News -

    Healthwatch North and West Northamptonshire have been awarded the Investing in Volunteers (IiV) accreditation due to our volunteers hard work in the community to improve health and social care services.

  30. Non-Emergency Patient Transport Services in Northamptonshire

    Advice and Information -

    Patient Transport Services (EMAS) provides non-emergency patient transport for people in Northamptonshire.

  31. Annual Meeting 2021-2022

    News -

    Our 2021-2022 Annual Meeting held live via Zoom on November 2nd can now be viewed by the public.

  32. Service for local cancer patients wins top award

    News -

    A cancer service that offers emotional, practical, and financial support to people living with cancer has won a national award.

  33. Kettering General Hospital is looking for a new Non-Executive Director

    News -

    Kettering General Hospital is currently looking to appoint a new Non-Executive Director to its Board of Directors.

  34. Tell us about your experiences with the Corby Urgent Care Centre (CUCC)

    News -

    In February, Healthwatch North and West Northamptonshire will be commencing enter and view visits to the Corby Urgent Care Centre (CUCC) where we will observe the care they provide.

  35. Join us for the Wellingborough sight loss open day

    News -

    Join us on Monday 20th March for the Wellingborough sight loss open day in partnership with the Macular Society.

  36. Unannounced visit to Northampton General Hospital Accident and Emergency Department

    News -

    Volunteers from Healthwatch North and West Northamptonshire visited Northampton General Hospital's A&E department unannounced using their statutory power to conduct Enter and View visits on 31st January 2023.

  37. Unannounced visit to the Kettering General Hospital Accident and Emergency Department.

    News -

    Healthwatch North and West Northamptonshire unannounced visit to Kettering General Hospital Accident and Emergency Department

  38. Patient Transport Report

    Report -

    Our Report on Patient Transport is now published.

  39. Have your say on patient rights within the NHS

    News -

    Have your say on proposed changes to the NHS Constitution.

  40. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.