1. Healthwatch Northamptonshire’s support for health and care services and the people using them during the pandemic

    News -

    As a statutory body, Healthwatch has the role of working with others to both help communities have clear and accurate information and advice and safeguard the rights and wellbeing of people who use health and social care services.

  2. Community pharmacy opening hours during the COVID-19 pandemic

    Advice and Information -

    The joint COVID-19 Northamptonshire Strategic Coordination Centre* has issued an update about pharmacy opening hours, including over the Easter weekend:

  3. Share your experience of health and social care services during the COVID-19 pandemic so we can help services better help you

    News -

    During the current crisis, it is really important that we hear about your good and bad experiences of health and social care.

  4. Annual Report 2019-20 - Guided by you

    Report -

    During 2019-20 we undertook some exciting projects and continued to ensure that the views and needs of the people of Northamptonshire are considered, particularly as services and organisations are restructured.

  5. Information and Signposting

    Advice and Information -

    Healthwatch Northamptonshire's information and signposting support is confidential and free. Below are some useful links or search our advice and information page for lots more articles.

  6. Complaints about GPs

    Advice and Information -

    The care you receive from a GP is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with a GP.

  7. NHS hospital complaints

    Advice and Information -

    The care you receive in an NHS hospital is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with an NHS hospital.

  8. NHS Dentist Complaints

    Advice and Information -

    NHS dental care is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start if you have a problem with an NHS dentist.

  9. Mental Health Services Complaints

    Advice and Information -

    If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.

  10. Complaints about other NHS services

    Advice and Information -

    NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you more about how to raise concerns about health services that aren’t GPs, hospitals and dentists.

  11. How to Make a Complaint About Adult Social Care Services

    Advice and Information -

    Adult social care is usually very good and most people don’t have any problems. But sometimes you need to raise concerns. This page tells you how to make a complaint.

  12. Local health and social care complaints contacts

    Advice and Information -

    A collection of local health and social care complaints contacts

  13. Organisations that can help with general NHS Complaints

    Advice and Information -

    Organisations that can help with general NHS Complaints and advocacy

  14. Complaints advocacy

    Advice and Information -

    Information about complaints advocacy and other advocacy services from VoiceAbility in Northamptonshire

  15. Tips and Tools to Help You Make a Complaint About Health Services

    Advice and Information -

    Some links and organisations for advice about how to make a complaint

  16. Whistleblowing - How a staff member can report a problem in the NHS or an Adult Social Care Service

    Advice and Information -

    NHS and adult social care are usually very good and most people don’t have any problems. But occasionally things can go wrong.

  17. Making a complaint about social care services – What should you expect?

    Advice and Information -

    Healthwatch England has been working with the Local Government and Social Care Ombudsman to develop a Single Complaints Statement for both professionals and the public

  18. Care Quality Commission

    Advice and Information -

    The Care Quality Commission (CQC) is the inspector and regulator for health and adult social care facilities in England.

  19. VoiceAbility

    Advice and Information -

    VoiceAbility provide advocacy for people who need help to have their voice heard and to make complaints to health and social care services.

  20. Professional Standards Authority

    Advice and Information -

    The Professional Standards Authority helps to protect the public through their work with organisations that register and regulate people working in health and social care.

  21. Advice on the complaints process for healthcare organisations

    Advice and Information -

    The Department of Health and Social Care are aware that due to the ongoing pressures caused by the COVID-19 pandemic, some healthcare organisations are encountering significant pressure on staff time.

  22. Annual Report 2020-2021 - On equal terms

    Report -

    This year has been a very difficult one for everybody. While Healthwatch could not visit health and social care premises, we were still able to investigate the impact of the pandemic on people's access to the services that matter to them most.

  23. Healthwatch England launch the 'Because We All Care' campaign with the CQC

    News -

    Everyone has different experiences of care - Healthwatch England wants to hear feedback on health and social care from everyone. Tell them about your care to make sure services work better for us all.

  24. Annual Report 2021-2022 - Championing what matters to you

    Report -

    Our 2021-2022 Annual Report looks at the work that we completed last year whilst still being limited by the new ways of working. Despite the year's challenges we continue to work relentlessly to ensure the public's voice was heard.

  25. Frequently Asked Questions

    Response -

    Couldn't find the answer you're looking for? See some of our frequently asked questions's about Healthwatch Northamptonshire.

  26. Your way to have your say on health and social care - different languages and formats

    Report -

    Download information about Healthwatch in different languages

  27. Our vision, values and strategy

    Advice and Information -

    Find out about Healthwatch North and West Northamptonshire's vision, values and strategy

  28. Our Strategic Plan 2018 – 2020

    Report -

    Our vision: Healthwatch Northamptonshire will be a strong, resolute and independent community champion

  29. Annual Report 2018-19

    Report -

    Read all about our year!

  30. Annual Report 2017-18

    Report -

    2017/18 has been an exciting year for us, albeit not without continuing financial challenges.

  31. Young Healthwatch Northamptonshire Annual Report 2017-18

    Report -

    Young Healthwatch Northamptonshire had a busy year during 2017-18! Check out their mini Annual Report to find out more.

  32. Annual Report 2016-17

    Report -

    Last year was another busy year for Healthwatch Northamptonshire! You can read all about it in our Annual Report 2016/17.

  33. Young Healthwatch Relaunch Report

    Report -

    In October 2017, Young Healthwatch Northamptonshire held a relaunch to spread the message about Young Healthwatch Northamptonshire, what we do and to encourage more people to join.

  34. Maternity services in Northamptonshire: The views of parents

    Report -

    In summer 2017, Healthwatch Northamptonshire worked with Nene NHS and NHS Corby Clinical Commissioning Groups to gather the views and experiences of parents that were currently using or had recently used maternity services in Northamptonshire.

  35. Annual Report 2015-16

    Report -

    Read all about our year!

  36. Annual Report 2014-15

    Report -

    Read all about our year!

  37. A report on Healthwatch Northamptonshire’s public engagement campaign

    Report -

    Throughout October, November and December 2014, we ran our public engagement campaign, Make your Voice Count 2. Our aim is to engage with the community and gather your views and experiences.

  38. Annual Report 2013-14

    Report -

    Read all about our year!

  39. Speak up and help improve services in Northamptonshire

    News -

    We all love the NHS, but let’s make it even better this year. Tell us about your experiences of health and social care, and the changes that you would like to see made locally, in our online survey. #SpeakUp2020

  40. We want to know about experiences of mental health crisis services in Northamptonshire

    News -

    We want to find out people’s experience of seeking help at a time of mental health crisis. We want to hear from people about what works and what could be better. The survey is for mental health care services for adults only.

  41. Healthwatch Northamptonshire receives highly commended recognition at national award

    News -

    We are pleased to announce Healthwatch Northamptonshire has been recognised as highly commended in the ‘Helping more people to have their say’ category at the 2019 Healthwatch Network Awards.

  42. Tips for choosing a care home

    Advice and Information -

    Finding a suitable care home for you or a loved one can be difficult. Healthwatch England has pulled together some of the best tips provided by the NHS and other organisations in England to help you make the right choice.

  43. What would to do to improve local health services? #WhatWouldYouDo

    News -

    With growing pressure on the NHS – people living longer, more people living with long-term conditions, and lifestyle choices affecting people’s health – changes are needed to make sure everybody gets the support they need.

  44. Healthwatch Northamptonshire shortlisted for national award

    News -

    After reviewing almost 150 entries, Healthwatch England has announced the finalists for the Healthwatch Network Awards 2019

  45. Young Healthwatch attend training on how to use the 15 Steps Challenge tool

    News -

    This week we were pleased to run training about NHS England's 15 Step Challenge for young people from local Young Healthwatch's across the country.

  46. Mental Health Crisis Support Survey

    News -

    We want to know about experiences of mental health crisis services in Northamptonshire. Help shape services by answering our survey.

  47. Northamptonshire Health, Care and Wellbeing Plan

    News -

    Join the conversation and have your say

  48. We’ve been re-accredited with the Investing in Children Membership Award™

    News -

    We are very pleased to have re-accredited with the Investing in Children Membership Award™ for our work with Young Healthwatch Northamptonshire.

  49. What can I expect from young people’s mental health services?

    Advice and Information -

    Young people may need help with a range of issues at different points in their life. Find out what you can expect from mental health services, to make sure you get the support you need.