1. Our Enter and View Policy

    Report -

    The purpose of this policy and procedure document is to ensure that Healthwatch (HW) staff, volunteers and external stakeholders are clear when, where and how Enter and View is carried out.

  2. Our Complaints Policy

    Report -

    Individuals and organisations have the right to express their views about the performance of Connected Together CIC. Anyone who is dissatisfied with any aspects of the service received by CTCIC can make a complaint under this policy.

  3. Our Record Keeping and Retention Schedule policy

    Report -

    In general, the staff records (including those of volunteers) should be retained for 6 years after the end of employment, but need only contain sufficient information in order to provide a reference (e.g. training and disciplinary records).

  4. Our Board Meeting Minutes from 2022

    Report -

    Read the minutes from our board meetings that took place in 2022

  5. Disclosure and Barring Service Policy

    Report -

    The Connected Together DBS policy covers staff and volunteers across all Connected Together CIC (CTCIC) subsidiaries and contracts.

  6. Our Volunteer Handbook

    Report -

    This handbook has been produced to help to introduce you to the work of Connected Together CIC (CTCIC) and the organisations it manages, including Healthwatch North and West Northamptonshire (HWNW) and Healthwatch Rutland (HWR).

  7. Annual Report 2022-2023 - Together we're making health and social care better

    Report -

    Our 2022-2023 Annual Report is a showcase of the work we completed throughout the last financial year. Read about our year!

  8. Our report on the Change Grow Live Service.

    Report -

    Healthwatch North and West Northamptonshire created a survey to gather experiences from users of the substance misuse service, Change Grow Live.

  9. Corby Urgent Care Centre Visit Report

    Report -

    Our programme to understand more about how local urgent care services are meeting people's needs continues with Healthwatch North and West Northamptonshire recently visiting the Corby Urgent Care Centre. 

  10. Kettering General Hospital Maternity Visit Report

    Report -

    Our initiative to understand more about how local services are meeting people's needs continued as Healthwatch North and West Northamptonshire visited Kettering General Hospital to carry out a 15 steps maternity audit.

  11. Northampton General Hospital Maternity Report

    Report -

    We are pleased to publish our Northampton General Hospital '15 Steps' Maternity Report. This report details the findings from our visit to the Maternity Ward at Northampton General Hospital.

  12. Our annual work plan 2023-2024

    Report -

    The Healthwatch North and West Northamptonshire annual plan helps provide commissioners and key stakeholders with an overview of planned activity for the next 12 months.