1. Our Enter and View Policy

    Report -

    The purpose of this policy and procedure document is to ensure that Healthwatch (HW) staff, volunteers and external stakeholders are clear when, where and how Enter and View is carried out.

  2. Our Complaints Policy

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    Individuals and organisations have the right to express their views about the performance of Connected Together CIC. Anyone who is dissatisfied with any aspects of the service received by CTCIC can make a complaint under this policy.

  3. Our Record Keeping and Retention Schedule policy

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    In general, the staff records (including those of volunteers) should be retained for 6 years after the end of employment, but need only contain sufficient information in order to provide a reference (e.g. training and disciplinary records).

  4. Tell us about your experiences with the Corby Urgent Care Centre (CUCC)

    News -

    In February, Healthwatch North and West Northamptonshire will be commencing enter and view visits to the Corby Urgent Care Centre (CUCC) where we will observe the care they provide.

  5. Join us for the Wellingborough sight loss open day

    News -

    Join us on Monday 20th March for the Wellingborough sight loss open day in partnership with the Macular Society.

  6. Our Board Meeting Minutes from 2022

    Report -

    Read the minutes from our board meetings that took place in 2022

  7. Our report on the Young People's Health and Wellbeing survey

    News -

    Young Healthwatch Northamptonshire, supported by Healthwatch East and North Northamptonshire, have released their report on young people’s health and wellbeing in East Northamptonshire.

  8. Unannounced visit to Northampton General Hospital Accident and Emergency Department

    News -

    Volunteers from Healthwatch North and West Northamptonshire visited Northampton General Hospital's A&E department unannounced using their statutory power to conduct Enter and View visits on 31st January 2023.

  9. Unannounced visit to the Kettering General Hospital Accident and Emergency Department.

    News -

    Healthwatch North and West Northamptonshire unannounced visit to Kettering General Hospital Accident and Emergency Department

  10. Access to mainstream crisis services for D/deaf and hard of hearing people

    Advice and Information -

    Shout currently provide a 24/7 free text service for times where D/deaf people feel they need immediate support.

  11. Our report on the publics' views about accessing GP appointments in Northamptonshire

    News -

    Healthwatch North and West Northamptonshire created a short survey to ask the public their views on what was working and what could be improved to enhance the accessibility of GP services in the county.

  12. Our Annual Work Plan for 2023-2024

    News -

    Read the HWNW Workplan to find out our planned activity for 2023-2024.

  13. Disclosure and Barring Service Policy

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    The Connected Together DBS policy covers staff and volunteers across all Connected Together CIC (CTCIC) subsidiaries and contracts.

  14. Advisory board meeting minutes 30/01/2023

    News -

    Our minutes from our Advisory Board Virtual Meeting in Public

  15. Our Volunteer Handbook

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    This handbook has been produced to help to introduce you to the work of Connected Together CIC (CTCIC) and the organisations it manages, including Healthwatch North and West Northamptonshire (HWNW) and Healthwatch Rutland (HWR).

  16. Community Engagement; Carnival 2023

    News -

    We are proud to share our impactful experience at this year’s Northampton Carnival, which was held at the Racecourse on June 10th 2023.

  17. Annual Report 2022-2023 - Together we're making health and social care better

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    Our 2022-2023 Annual Report is a showcase of the work we completed throughout the last financial year. Read about our year!

  18. Our report on the Change Grow Live Service.

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    Healthwatch North and West Northamptonshire created a survey to gather experiences from users of the substance misuse service, Change Grow Live.

  19. Corby Urgent Care Centre Visit Report

    Report -

    Our programme to understand more about how local urgent care services are meeting people's needs continues with Healthwatch North and West Northamptonshire recently visiting the Corby Urgent Care Centre. 

  20. Kettering General Hospital Maternity Visit Report

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    Our initiative to understand more about how local services are meeting people's needs continued as Healthwatch North and West Northamptonshire visited Kettering General Hospital to carry out a 15 steps maternity audit.

  21. Our Staff

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  22. Public Advisory Board meeting minutes 24/04/23

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    Our minutes from our public Advisory Board meeting held on 24/04/23.

  23. Healthwatch North and West Northamptonshire Annual Meeting

    Event -

  24. Northampton General Hospital Maternity Report

    Report -

    We are pleased to publish our Northampton General Hospital '15 Steps' Maternity Report. This report details the findings from our visit to the Maternity Ward at Northampton General Hospital.

  25. #IWILL Movement

    News -

    We have signed the Power of Youth Charter and joined the #IWILL Movement

  26. Religious holidays and events

    News -

    Please see the below for a guide on all the holidays and observances taking place in 2024

  27. Our annual work plan 2023-2024

    Report -

    The Healthwatch North and West Northamptonshire annual plan helps provide commissioners and key stakeholders with an overview of planned activity for the next 12 months.

  28. Patient Transport Survey

    News -

    Healtwatch North and West Northamptonshire have created a Patient Transport Survey after receiving reports from members of the public who have made us aware of the difficulties experienced in attending medical appointments.