1. Survey of patients waiting in Accident and Emergency at Northampton General Hospital

    Report -

    We asked 173 people in the A&E waiting area at NGH about what other services they had tried to access before going to A&E and what their experience was

  2. Annual Report 2013-14

    Report -

    Read all about our year!

  3. Notes from Mental Health and Wellbeing Workshop

    Report -

    Healthwatch Northamptonshire held a mental health workshop in May to understand the changes happening in mental health services currently and to ensure service users and carers are involved

  4. Make Your Voice Count Report

    Report -

    During September and October 2013, Healthwatch Northamptonshire ran a campaign called “Make Your Voice Count”.

  5. Visit to St Andrew’s Healthcare

    Report -

    Healthwatch Northamptonshire representatives carry out visits to health and social care services to ascertain the quality of care, experience and opinions of service users and make recommendations where there are areas for improvement.

  6. A report on the views of children and young people with SEND in Northamptonshire

    Report -

    Since September 2015, HWN has engaged with CYP with Special Educational Needs and Disabilities (SEND) using a variety of activity and methods.

  7. Northamptonshire Sustainability Transformation Plan (STP)

    Report -

    The Northamptonshire Sustainability and Transformation Plan (STP) sets out how health and social care in our county will change over the next five years.

  8. The ‘Big Ideas’ people in Northamptonshire think would improve local health and care services

    Report -

    Healthwatch Northamptonshire and NHCP NHS Long Term Plan community engagement report now published!

  9. Quick poll results - Over half of you were happy with your dental care, but some of you highlighted several issues

    Report -

    When it comes to easy access to NHS dental care appointments, the majority of our respondents did not seem to have any issues.

  10. Quick poll results - Three-quarters of you would like to be involved in producing your care plan

    Report -

    Our June 2018 quick poll asked you about how you want to be involved in planning for your care as you get older.

  11. Our Volunteer roles

    Report -

    There are different ways in which you can become involved depending on your interests and how much time you would like to commit.

  12. The experiences of children and young people of health services

    Report -

    Healthwatch Northamptonshire wanted to seek the views of children and young people directly in a different and engaging way.

  13. Young people’s experiences of Personal, Social, Health and Education

    Report -

    Young Healthwatch Northamptonshire was commissioned by Public Health Northamptonshire to carry out a review of Personal, Social, Health and Education (PSHE) in Northamptonshire schools. The report has now been published.

  14. Young Carers Takeover Project report

    Report -

    Thanks to a Takeover Challenge grant, Young Healthwatch Northamptonshire and Northamptonshire Young Carers Service were able to work together to explore the needs and experiences of young carers.

  15. Annual Report 2019-20 - Guided by you

    Report -

    During 2019-20 we undertook some exciting projects and continued to ensure that the views and needs of the people of Northamptonshire are considered, particularly as services and organisations are restructured.

  16. Enter and View Reports - GP Practices

    Report -

    Healthwatch Northamptonshire visited 25 GP practices in 2014 and spoke to 234 people. We spoke to the practice managers to find out more about how their practice works, what they thought worked well and their views on the challenges faced.

  17. Enter and View Reports - Residential and Nursing Homes

    Report -

    Healthwatch Northamptonshire reports on its Enter and View visits to residential and nursing homes

  18. Enter and View - Hospitals

    Report -

    Healthwatch Northamptonshire volunteers Sheila White and Wendy Patel visit the wards and departments at Kettering General Hospital to carry out '15 Step Challenge' audits.

  19. Enter and View - Other Providers

    Report -

    Healthwatch North and West Northamptonshire is able to use it's Enter and View role to look at and report on a variety of health and social care services, including privately run services, where public money is used to provide care.

  20. Young Healthwatch Northamptonshire Annual Report 2019-20

    Report -

    Young Healthwatch Northamptonshire has had a busy year!

  21. Visits to mental health crisis support services in Northamptonshire

    Report -

    Healthwatch Northamptonshire has been carrying out a series of visits to NHS and Social Care funded services in Northamptonshire to ascertain the experience and opinions of service users, with a particular focus on mental health.

  22. Northamptonshire Adult Social Services Independent Service User Survey

    Report -

    Last year Northamptonshire County Council commissioned us to find out what changes are needed in the way they provide adult social care.

  23. The future of health and social care in Northamptonshire workshop report

    Report -

    On the 14 May 2015 Healthwatch Northamptonshire invited the heads of the local health and social care providers to a workshop to discuss the future of health and social care in Northamptonshire.

  24. 15 Steps Maternity 'Virtual Visit' report

    Report -

    Volunteers from Northamptonshire’s Maternity Voice Partnership and Healthwatch Northamptonshire conducted a virtual 15 Steps Visit of the labour and postnatal wards at Northampton General Hospital and Kettering General Hospital on 30 June 2020.

  25. 15 Steps Visits to Kettering General Hospital: Summary and Impact Report

    Report -

    Two of our volunteers visited wards and departments at Kettering General Hospital 43 times between April 2019 to March 2020 to provide the hospital with feedback using the 15 Steps Challenge tool. Their findings have been summarised into a report.

  26. Community Healthcare for Young People Focus Groups Report

    Report -

    Find out what young people told us about their views and experiences of community health and wellbeing services.

  27. Being Myself Report - A look at the Emotional Wellbeing of young people in Daventry Town

    Report -

    Young Healthwatch Northamptonshire was commissioned by Healthy Young Daventry to carry out a study into emotional wellbeing and self-harm among young people in Daventry.

  28. Young People’s views and experiences of COVID-19 and Lockdowns in Northamptonshire

    Report -

    Thanks to young people speaking to us and letting their voices be heard, Young Healthwatch Northamptonshire have a better understanding of young people’s views and experiences of health and social care services over the last year.

  29. Experiences of caring during the coronavirus pandemic

    Report -

    Your feedback from 2020 suggested that more people were providing care to their loved ones during the pandemic and the changes to services had put extra strain on carers. In 2021, we set out to find out more about the experiences of unpaid carers.

  30. Annual Report 2020-2021 - On equal terms

    Report -

    This year has been a very difficult one for everybody. While Healthwatch could not visit health and social care premises, we were still able to investigate the impact of the pandemic on people's access to the services that matter to them most.

  31. Young Healthwatch Northamptonshire Annual Report 2020-2021

    Report -

    Like everyone else across the country, Young Healthwatch Northamptonshire were impacted by COVID-19. We started last year in a full national lockdown but that has not stopped some amazing work from happening.

  32. Experiences and opinions of NHS 111 First in Northamptonshire

    Report -

    Together with Northamptonshire Clinical Commissioning Group (CCG), Healthwatch North and West Northamptonshire found out what people thought of the new NHS 111 First service.

  33. Annual Report 2021-2022 - Championing what matters to you

    Report -

    Our 2021-2022 Annual Report looks at the work that we completed last year whilst still being limited by the new ways of working. Despite the year's challenges we continue to work relentlessly to ensure the public's voice was heard.

  34. Young People’s Views of the Transition to Adult Mental Health Services

    Report -

    Young Healthwatch Northamptonshire (YHWN) worked with Northamptonshire Clinical Commissioning Group (NCCG) to help improve young people’s transition from youth to adult mental health services.

  35. Our Code of Conduct with CYP

    Report -

    This Code of Behaviour must be used in conjunction with CTCIC’s Safeguarding Policies and Procedures.

  36. Our Confidentiality Policy

    Report -

    During their employment, in the case of directors, board members, staff, or in their capacity of volunteers, persons will most certainly have access to or have sight of documents and other information that is of a confidential nature.

  37. Our Customer Care Policy

    Report -

    This policy covers Connected Together CIC and all its contracts and managed organisations.

  38. Our Data Protection Policy

    Report -

    This policy supports the legal requirements of the General Data Protection Regulation, and the Data Protection Act 2018 (the UK’s interpretation of the European GDPR), which places certain obligations on CTCIC.

  39. Our Declaration of Interests Policy

    Report -

    Connected Together Community Interest Company (CTCIC) Board has overall responsibility for volunteers within CTCIC, its organisations, contracts, and subsidiaries,

  40. Our Equality and Diversity Policy

    Report -

    Connected Together CIC is committed to encouraging equality and diversity among our employees and volunteers and eliminating unlawful discrimination.

  41. Our Harassment and Dignity Policy

    Report -

    This policy is intended to provide help and support to Connected Together volunteers who feel that they have been denied the right to be treated with dignity and respect

  42. Our Online and Virtual Meetings policy

    Report -

    It is very important that every member of staff and volunteer who works with CTCIC/Local Healthwatch is aware of their role and responsibilities online and have clear guidelines under which to operate.

  43. Our Safeguarding of Vulnerable Adults Policy

    Report -

    The purpose of this policy is to outline the duty and responsibilities of staff, Board members and volunteers in relation to the protection of vulnerable adults from abuse.

  44. Our Safeguarding Children and Young People Policy

    Report -

    This policy refers to children and young people (CYP). For the purposes of this policy a child, as defined by the Children Act 1989 and 2004, is anyone who has not yet reached their 18th birthday.

  45. Our Volunteer and Expenses Policy

    Report -

    In carrying out Connected Together CIC’s (CTCIC’s) approved business and activities board members and volunteers could incur expenses. We want to be sure that everyone has an equal opportunity to take part in Connected Together.

  46. Our Whistleblowing Policy

    Report -

    Whistleblowing is a disclosure of information by individuals that relates to danger, fraud, illegal or unethical conduct of the employer, an employee, board member or volunteer. It need not be a matter of financial governance.