1. Your way to have your say on health and social care - different languages and formats

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    Download information about Healthwatch in different languages

  2. Our Strategic Plan 2018 – 2020

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    Our vision: Healthwatch Northamptonshire will be a strong, resolute and independent community champion

  3. Annual Report 2018-19

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    Read all about our year!

  4. Annual Report 2017-18

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    2017/18 has been an exciting year for us, albeit not without continuing financial challenges.

  5. Fifteen Steps for Maternity at Kettering General Hospital

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    Together with Northamptonshire Maternity Voices Partnership, we carried out a 15 Steps Maternity Visit across both hospital trusts in Northamptonshire – Northampton General Hospital and Kettering General Hospital. This is the report for KGH.

  6. Fifteen Steps for Maternity at Northampton General Hospital

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    Together with Northamptonshire Maternity Voices Partnership, we carried out a 15 Steps Maternity Visit across both hospital trusts in Northamptonshire – Northampton General Hospital and Kettering General Hospital. This is the report for NGH.

  7. Young Healthwatch Northamptonshire Annual Report 2017-18

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    Young Healthwatch Northamptonshire had a busy year during 2017-18! Check out their mini Annual Report to find out more.

  8. Annual Report 2016-17

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    Last year was another busy year for Healthwatch Northamptonshire! You can read all about it in our Annual Report 2016/17.

  9. Young Healthwatch Relaunch Report

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    In October 2017, Young Healthwatch Northamptonshire held a relaunch to spread the message about Young Healthwatch Northamptonshire, what we do and to encourage more people to join.

  10. Maternity services in Northamptonshire: The views of parents

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    In summer 2017, Healthwatch Northamptonshire worked with Nene NHS and NHS Corby Clinical Commissioning Groups to gather the views and experiences of parents that were currently using or had recently used maternity services in Northamptonshire.

  11. Experiences of pregnancy, birth and onwards: The views of parents about services and support in Northamptonshire

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    In March 2016, Healthwatch Northamptonshire asked 77 parents with infants or young children their views on the help and support they received during pregnancy, labour and the postnatal period.

  12. Annual Report 2015-16

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    Read all about our year!

  13. Annual Report 2014-15

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    Read all about our year!

  14. A summary of parents’ experiences of using the health visiting service in Northamptonshire

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    Healthwatch Northamptonshire volunteers interviewed 221 parents in 8 locations across Northamptonshire. We found that the majority of parents were satisfied with the service in general, especially when they had specific concerns.

  15. A report on Healthwatch Northamptonshire’s public engagement campaign

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    Throughout October, November and December 2014, we ran our public engagement campaign, Make your Voice Count 2. Our aim is to engage with the community and gather your views and experiences.

  16. Annual Report 2013-14

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    Read all about our year!

  17. Our Volunteer roles

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    There are different ways in which you can become involved depending on your interests and how much time you would like to commit.

  18. Annual Report 2019-20 - Guided by you

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    During 2019-20 we undertook some exciting projects and continued to ensure that the views and needs of the people of Northamptonshire are considered, particularly as services and organisations are restructured.

  19. Young Healthwatch Northamptonshire Annual Report 2019-20

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    Young Healthwatch Northamptonshire has had a busy year!

  20. 15 Steps Maternity 'Virtual Visit' report

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    Volunteers from Northamptonshire’s Maternity Voice Partnership and Healthwatch Northamptonshire conducted a virtual 15 Steps Visit of the labour and postnatal wards at Northampton General Hospital and Kettering General Hospital on 30 June 2020.

  21. Being Myself Report - A look at the Emotional Wellbeing of young people in Daventry Town

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    Young Healthwatch Northamptonshire was commissioned by Healthy Young Daventry to carry out a study into emotional wellbeing and self-harm among young people in Daventry.

  22. Annual Report 2020-2021 - On equal terms

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    This year has been a very difficult one for everybody. While Healthwatch could not visit health and social care premises, we were still able to investigate the impact of the pandemic on people's access to the services that matter to them most.

  23. Young Healthwatch Northamptonshire Annual Report 2020-2021

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    Like everyone else across the country, Young Healthwatch Northamptonshire were impacted by COVID-19. We started last year in a full national lockdown but that has not stopped some amazing work from happening.

  24. Annual Report 2021-2022 - Championing what matters to you

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    Our 2021-2022 Annual Report looks at the work that we completed last year whilst still being limited by the new ways of working. Despite the year's challenges we continue to work relentlessly to ensure the public's voice was heard.

  25. Our Code of Conduct with CYP

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    This Code of Behaviour must be used in conjunction with CTCIC’s Safeguarding Policies and Procedures.

  26. Our Confidentiality Policy

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    During their employment, in the case of directors, board members, staff, or in their capacity of volunteers, persons will most certainly have access to or have sight of documents and other information that is of a confidential nature.

  27. Our Customer Care Policy

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    This policy covers Connected Together CIC and all its contracts and managed organisations.

  28. Our Data Protection Policy

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    This policy supports the legal requirements of the General Data Protection Regulation, and the Data Protection Act 2018 (the UK’s interpretation of the European GDPR), which places certain obligations on CTCIC.

  29. Our Declaration of Interests Policy

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    Connected Together Community Interest Company (CTCIC) Board has overall responsibility for volunteers within CTCIC, its organisations, contracts, and subsidiaries,

  30. Our Equality and Diversity Policy

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    Connected Together CIC is committed to encouraging equality and diversity among our employees and volunteers and eliminating unlawful discrimination.

  31. Our Harassment and Dignity Policy

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    This policy is intended to provide help and support to Connected Together volunteers who feel that they have been denied the right to be treated with dignity and respect

  32. Our Online and Virtual Meetings policy

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    It is very important that every member of staff and volunteer who works with CTCIC/Local Healthwatch is aware of their role and responsibilities online and have clear guidelines under which to operate.

  33. Our Safeguarding of Vulnerable Adults Policy

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    The purpose of this policy is to outline the duty and responsibilities of staff, Board members and volunteers in relation to the protection of vulnerable adults from abuse.

  34. Our Safeguarding Children and Young People Policy

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    This policy refers to children and young people (CYP). For the purposes of this policy a child, as defined by the Children Act 1989 and 2004, is anyone who has not yet reached their 18th birthday.

  35. Our Volunteer and Expenses Policy

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    In carrying out Connected Together CIC’s (CTCIC’s) approved business and activities board members and volunteers could incur expenses. We want to be sure that everyone has an equal opportunity to take part in Connected Together.

  36. Our Whistleblowing Policy

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    Whistleblowing is a disclosure of information by individuals that relates to danger, fraud, illegal or unethical conduct of the employer, an employee, board member or volunteer. It need not be a matter of financial governance.

  37. Our Environmental Policy

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    CTCIC recognises that under environmental legislation it has responsibility and accountability for its impacts on the environment created (both directly and indirectly) by our operations, services, and activities.

  38. Our ICT Acceptable Use policy

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    The purpose of this policy is to ensure that all ICT equipment used by Connected Together CIC, (from hereinafter referred to as CTCIC) and all contracts it holds is used effectively, safely, and legally

  39. Our Problem Solving policy

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    Occasionally issues can arise when someone is volunteering with us. It is important to have procedures in place to help deal with any issues before they become bigger problems

  40. Our Health and Safety Policy

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    Connected Together (CTCIC) is committed to the health, safety and welfare of employees as defined in all current legislation and relevant codes of practice and guidance applicable to the services we provide.

  41. Our Media Policy

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    The purpose of this policy is to ensure Connected Together CIC and all its organisations/contracts, for example HWNW and HWR, have a clear process for managing media relations which staff, board members and volunteers all understand and comply with.

  42. Our Enter and View Policy

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    The purpose of this policy and procedure document is to ensure that Healthwatch (HW) staff, volunteers and external stakeholders are clear when, where and how Enter and View is carried out.

  43. Our Complaints Policy

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    Individuals and organisations have the right to express their views about the performance of Connected Together CIC. Anyone who is dissatisfied with any aspects of the service received by CTCIC can make a complaint under this policy.

  44. Our Record Keeping and Retention Schedule policy

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    In general, the staff records (including those of volunteers) should be retained for 6 years after the end of employment, but need only contain sufficient information in order to provide a reference (e.g. training and disciplinary records).

  45. Our Board Meeting Minutes from 2022

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    Read the minutes from our board meetings that took place in 2022