1. Domiciliary Care Lay Monitoring Pilot Project Report

    Report -

    Healthwatch Northamptonshire has been working in partnership with Northamptonshire County Council on a pilot project to monitor the quality of home (domiciliary) care services.

  2. Report on the Domiciliary Care Lay Monitoring Project Phase 2: November 2014 – March 2015

    Report -

    We have been finding out what people who use domiciliary care and their families think about the quality of this essential service.

  3. Annual Report 2014-15

    Report -

    Read all about our year!

  4. A summary of parents’ experiences of using the health visiting service in Northamptonshire

    Report -

    Healthwatch Northamptonshire volunteers interviewed 221 parents in 8 locations across Northamptonshire. We found that the majority of parents were satisfied with the service in general, especially when they had specific concerns.

  5. Home care services: What people told Healthwatch about their experiences

    News -

    Over the last year, the number of local Healthwatch citing improvements to home care services as a priority for their community has doubled. A new report explains what people have told Healthwatch about their experience of home care.

  6. CQC publishes its review of how local health and social care systems work together in Northamptonshire

    News -

    The Care Quality Commission (CQC) has published its findings following a review of health and social care services in Northamptonshire.

  7. Quick poll results - Three-quarters of you would like to be involved in producing your care plan

    Report -

    Our June 2018 quick poll asked you about how you want to be involved in planning for your care as you get older.

  8. Free guides available to support the health and wellbeing of carers

    Advice and Information -

    NHS England has co-produced a free guide that provide older people with practical advice to support healthy caring.

  9. Finding out more about Continuing Health Care

    Advice and Information -

    Continuing Health Care is social care arranged and funded by the NHS for people who have been assessed as needing care to manage a health problem.

  10. Information on Coronavirus

    Advice and Information -

    Read the advice and information from NHS England, Public Health England and Northamptonshire councils about the Coronavirus.

  11. Coronavirus: Advice from other organisations

    Advice and Information -

    It can be hard to keep up with the constantly changing and evolving nature of guidance and help with coronavirus. Here are some links to different national organisations and their advice.

  12. Healthwatch Northamptonshire’s support for health and care services and the people using them during the pandemic

    News -

    As a statutory body, Healthwatch has the role of working with others to both help communities have clear and accurate information and advice and safeguard the rights and wellbeing of people who use health and social care services.

  13. Coronavirus: Local services and updates

    Advice and Information -

    The links on this page are to help you find information about local services and updates relating to coronavirus all in one place.

  14. Planning care at the end of life

    Advice and Information -

    With the current coronavirus pandemic, it’s important that you and your loved ones discuss your preferences for end of life care. This is especially important if you have been identified as high risk of severe illness if you catch COVID-19.

  15. Continue to seek medical help for serious conditions during the COVID-19 pandemic

    Advice and Information -

    The coronavirus (COVID-19) outbreak means you should only leave your home if it's essential, but you should still seek help if you have a serious health condition or concerning symptoms.

  16. Share your experience of health and social care services during the COVID-19 pandemic so we can help services better help you

    News -

    During the current crisis, it is really important that we hear about your good and bad experiences of health and social care.

  17. Anglian Water Support

    Advice and Information -

    If you think you’ll have difficulty paying your water bill, Anglian Water has lots of help and support available to you, from providing flexible and affordable payment plans - to guiding you to external help and benefits.

  18. Information and Signposting

    Advice and Information -

    Healthwatch Northamptonshire's information and signposting support is confidential and free. Below are some useful links or search our advice and information page for lots more articles.

  19. Northamptonshire Adult Social Services Independent Service User Survey

    Report -

    Last year Northamptonshire County Council commissioned us to find out what changes are needed in the way they provide adult social care.

  20. The future of health and social care in Northamptonshire workshop report

    Report -

    On the 14 May 2015 Healthwatch Northamptonshire invited the heads of the local health and social care providers to a workshop to discuss the future of health and social care in Northamptonshire.

  21. VoiceAbility

    Advice and Information -

    VoiceAbility provide advocacy for people who need help to have their voice heard and to make complaints to health and social care services.

  22. Countywide services

    Advice and Information -

    Visit the West Northamptonshire Council or North Northamptonshire Council (depending on your location) website to find all services they provide, including adult social care, children and families services, and safeguarding of children and adults.

  23. Call Care

    Advice and Information -

    Call Care supports individuals and their family in maintaining a healthy, safe and independent life in their own home.

  24. Support At Home - British Red Cross Independent Living Services

    Advice and Information -

    British Red Cross offer short-term practical and emotional support to help people improve their wellbeing and quality of life and live independently in their community. Their services are tailored to each person’s needs and goals.

  25. Supporting Independence Programme

    Advice and Information -

    Each year, around one in three people over the age of 65 has a fall, resulting in significant injury. Falls are not an inevitable part of growing older, and there are lots of things you can do to help reduce the risk of falling.

  26. Experiences of caring during the coronavirus pandemic

    Report -

    Your feedback from 2020 suggested that more people were providing care to their loved ones during the pandemic and the changes to services had put extra strain on carers. In 2021, we set out to find out more about the experiences of unpaid carers.

  27. Annual Report 2020-2021 - On equal terms

    Report -

    This year has been a very difficult one for everybody. While Healthwatch could not visit health and social care premises, we were still able to investigate the impact of the pandemic on people's access to the services that matter to them most.

  28. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  29. Community pharmacy opening hours during the COVID-19 pandemic

    Advice and Information -

    The joint COVID-19 Northamptonshire Strategic Coordination Centre* has issued an update about pharmacy opening hours, including over the Easter weekend:

  30. Annual Report 2019-20 - Guided by you

    Report -

    During 2019-20 we undertook some exciting projects and continued to ensure that the views and needs of the people of Northamptonshire are considered, particularly as services and organisations are restructured.

  31. Complaints about GPs

    Advice and Information -

    The care you receive from a GP is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with a GP.

  32. NHS hospital complaints

    Advice and Information -

    The care you receive in an NHS hospital is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with an NHS hospital.

  33. NHS Dentist Complaints

    Advice and Information -

    NHS dental care is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start if you have a problem with an NHS dentist.

  34. Mental Health Services Complaints

    Advice and Information -

    If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.

  35. Complaints about other NHS services

    Advice and Information -

    NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you more about how to raise concerns about health services that aren’t GPs, hospitals and dentists.

  36. How to Make a Complaint About Adult Social Care Services

    Advice and Information -

    Adult social care is usually very good and most people don’t have any problems. But sometimes you need to raise concerns. This page tells you how to make a complaint.

  37. Local health and social care complaints contacts

    Advice and Information -

    A collection of local health and social care complaints contacts

  38. Organisations that can help with general NHS Complaints

    Advice and Information -

    Organisations that can help with general NHS Complaints and advocacy

  39. Complaints advocacy

    Advice and Information -

    Information about complaints advocacy and other advocacy services from VoiceAbility in Northamptonshire

  40. Tips and Tools to Help You Make a Complaint About Health Services

    Advice and Information -

    Some links and organisations for advice about how to make a complaint

  41. Whistleblowing - How a staff member can report a problem in the NHS or an Adult Social Care Service

    Advice and Information -

    NHS and adult social care are usually very good and most people don’t have any problems. But occasionally things can go wrong.

  42. Making a complaint about social care services – What should you expect?

    Advice and Information -

    Healthwatch England has been working with the Local Government and Social Care Ombudsman to develop a Single Complaints Statement for both professionals and the public

  43. Care Quality Commission

    Advice and Information -

    The Care Quality Commission (CQC) is the inspector and regulator for health and adult social care facilities in England.

  44. Professional Standards Authority

    Advice and Information -

    The Professional Standards Authority helps to protect the public through their work with organisations that register and regulate people working in health and social care.

  45. Advice on the complaints process for healthcare organisations

    Advice and Information -

    The Department of Health and Social Care are aware that due to the ongoing pressures caused by the COVID-19 pandemic, some healthcare organisations are encountering significant pressure on staff time.

  46. Healthwatch England launch the 'Because We All Care' campaign with the CQC

    News -

    Everyone has different experiences of care - Healthwatch England wants to hear feedback on health and social care from everyone. Tell them about your care to make sure services work better for us all.

  47. Annual Report 2021-2022 - Championing what matters to you

    Report -

    Our 2021-2022 Annual Report looks at the work that we completed last year whilst still being limited by the new ways of working. Despite the year's challenges we continue to work relentlessly to ensure the public's voice was heard.