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Report -
During 2019-20 we undertook some exciting projects and continued to ensure that the views and needs of the people of Northamptonshire are considered, particularly as services and organisations are restructured. -
Advice and Information -
Connected Together can help organisations in many ways to effectively engage with your community. -
News -
Healthwatch Northamptonshire Chair, Dr David N Jones, is standing down from his global leadership role as Coordinator of the Global Agenda for Social Work and Social Development after more than a decade in the global team. -
News -
Thank you to all that attended and made our Annual Meeting a great opportunity to network as well as a chance to find out more about what Healthwatch Northamptonshire achieved in 2016/17 and to hear from Jane Mordue from Healthwatch England. -
Advice and Information -
The care you receive from a GP is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with a GP. -
Advice and Information -
The care you receive in an NHS hospital is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start when you want to sort out a problem with an NHS hospital. -
Advice and Information -
NHS dental care is usually very good and most people don’t have any problems. But occasionally things can go wrong. This page tells you where to start if you have a problem with an NHS dentist. -
Advice and Information -
If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint. -
Advice and Information -
Adult social care is usually very good and most people don’t have any problems. But sometimes you need to raise concerns. This page tells you how to make a complaint. -
Advice and Information -
A collection of local health and social care complaints contacts -
Advice and Information -
Organisations that can help with general NHS Complaints and advocacy -
Advice and Information -
Some links and organisations for advice about how to make a complaint -
Advice and Information -
NHS and adult social care are usually very good and most people don’t have any problems. But occasionally things can go wrong. -
Advice and Information -
Healthwatch England has been working with the Local Government and Social Care Ombudsman to develop a Single Complaints Statement for both professionals and the public -
Report -
Young Healthwatch Northamptonshire has had a busy year!
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News -
Healthwatch Northamptonshire volunteers Sheila White and Wendy Patel have been shortlisted for a prestigious national award for undertaking 43 visits to 50 wards and departments at Kettering General Hospital (KGH) between April 2019 and March 2020. -
News -
Our annual meeting was held virtually via Zoom on 29 October 2020 at 11am and was a success; streaming to viewers Live on YouTube -
News -
Two of our dedicated volunteers who made an amazing 43 trips to inspect 36 wards and departments in a year at Kettering General Hospital have won Healthwatch Northamptonshire a national award. -
News -
As 2020 draws to a close, we would like to thank our volunteers, staff, and those that shared their views with Healthwatch Northamptonshire during this difficult year. -
Report -
Young Healthwatch Northamptonshire was commissioned by Healthy Young Daventry to carry out a study into emotional wellbeing and self-harm among young people in Daventry. -
Advice and Information -
VoiceAbility provide advocacy for people who need help to have their voice heard and to make complaints to health and social care services. -
News -
Healthwatch Rutland have an exciting opportunity for someone to join their team to lead on the development of their volunteer base and to facilitate engagement and involvement of local people in their work. -
Advice and Information -
The Healthwatch North and West Northamptonshire annual plan helps provide commissioners and key stakeholders with an overview of planned activity for the next 12 months. -
Report -
This year has been a very difficult one for everybody. While Healthwatch could not visit health and social care premises, we were still able to investigate the impact of the pandemic on people's access to the services that matter to them most. -
Report -
Like everyone else across the country, Young Healthwatch Northamptonshire were impacted by COVID-19. We started last year in a full national lockdown but that has not stopped some amazing work from happening. -
News -
Connected Together CIC has been awarded a new contract to run Healthwatch North and West Northamptonshire -
News -
Everyone has different experiences of care - Healthwatch England wants to hear feedback on health and social care from everyone. Tell them about your care to make sure services work better for us all. -
Report -
Our 2021-2022 Annual Report looks at the work that we completed last year whilst still being limited by the new ways of working. Despite the year's challenges we continue to work relentlessly to ensure the public's voice was heard. -
Report -
This Code of Behaviour must be used in conjunction with CTCIC’s Safeguarding Policies and Procedures. -
Report -
During their employment, in the case of directors, board members, staff, or in their capacity of volunteers, persons will most certainly have access to or have sight of documents and other information that is of a confidential nature. -
Report -
This policy covers Connected Together CIC and all its contracts and managed organisations. -
Report -
This policy supports the legal requirements of the General Data Protection Regulation, and the Data Protection Act 2018 (the UK’s interpretation of the European GDPR), which places certain obligations on CTCIC. -
Report -
Connected Together Community Interest Company (CTCIC) Board has overall responsibility for volunteers within CTCIC, its organisations, contracts, and subsidiaries, -
Report -
Connected Together CIC is committed to encouraging equality and diversity among our employees and volunteers and eliminating unlawful discrimination. -
Report -
This policy is intended to provide help and support to Connected Together volunteers who feel that they have been denied the right to be treated with dignity and respect -
Report -
It is very important that every member of staff and volunteer who works with CTCIC/Local Healthwatch is aware of their role and responsibilities online and have clear guidelines under which to operate. -
Report -
The purpose of this policy is to outline the duty and responsibilities of staff, Board members and volunteers in relation to the protection of vulnerable adults from abuse. -
Report -
This policy refers to children and young people (CYP). For the purposes of this policy a child, as defined by the Children Act 1989 and 2004, is anyone who has not yet reached their 18th birthday. -
Report -
In carrying out Connected Together CIC’s (CTCIC’s) approved business and activities board members and volunteers could incur expenses. We want to be sure that everyone has an equal opportunity to take part in Connected Together. -
Report -
Whistleblowing is a disclosure of information by individuals that relates to danger, fraud, illegal or unethical conduct of the employer, an employee, board member or volunteer. It need not be a matter of financial governance.
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Report -
CTCIC recognises that under environmental legislation it has responsibility and accountability for its impacts on the environment created (both directly and indirectly) by our operations, services, and activities. -
Report -
The purpose of this policy is to ensure that all ICT equipment used by Connected Together CIC, (from hereinafter referred to as CTCIC) and all contracts it holds is used effectively, safely, and legally -
Report -
Occasionally issues can arise when someone is volunteering with us. It is important to have procedures in place to help deal with any issues before they become bigger problems -
News -
Our 2021-2022 Annual Meeting held live via Zoom on November 2nd can now be viewed by the public.