1. Domiciliary Care Lay Monitoring Pilot Project Report

    Report -

    Healthwatch Northamptonshire has been working in partnership with Northamptonshire County Council on a pilot project to monitor the quality of home (domiciliary) care services.

  2. Report on the Domiciliary Care Lay Monitoring Project Phase 2: November 2014 – March 2015

    Report -

    We have been finding out what people who use domiciliary care and their families think about the quality of this essential service.

  3. Annual Report 2014-15

    Report -

    Read all about our year!

  4. A summary of parents’ experiences of using the health visiting service in Northamptonshire

    Report -

    Healthwatch Northamptonshire volunteers interviewed 221 parents in 8 locations across Northamptonshire. We found that the majority of parents were satisfied with the service in general, especially when they had specific concerns.

  5. Home care services: What people told Healthwatch about their experiences

    News -

    Over the last year, the number of local Healthwatch citing improvements to home care services as a priority for their community has doubled. A new report explains what people have told Healthwatch about their experience of home care.

  6. CQC publishes its review of how local health and social care systems work together in Northamptonshire

    News -

    The Care Quality Commission (CQC) has published its findings following a review of health and social care services in Northamptonshire.

  7. Quick poll results - Three-quarters of you would like to be involved in producing your care plan

    Report -

    Our June 2018 quick poll asked you about how you want to be involved in planning for your care as you get older.

  8. Free guides available to support the health and wellbeing of carers

    Advice and Information -

    NHS England has co-produced a free guide that provide older people with practical advice to support healthy caring.

  9. Finding out more about Continuing Health Care

    Advice and Information -

    Continuing Health Care is social care arranged and funded by the NHS for people who have been assessed as needing care to manage a health problem.

  10. Information on Coronavirus

    Advice and Information -

    Read the advice and information from NHS England, Public Health England and Northamptonshire councils about the Coronavirus.

  11. Coronavirus: Advice from other organisations

    Advice and Information -

    It can be hard to keep up with the constantly changing and evolving nature of guidance and help with coronavirus. Here are some links to different national organisations and their advice.

  12. Healthwatch Northamptonshire’s support for health and care services and the people using them during the pandemic

    News -

    As a statutory body, Healthwatch has the role of working with others to both help communities have clear and accurate information and advice and safeguard the rights and wellbeing of people who use health and social care services.

  13. Coronavirus: Local services and updates

    Advice and Information -

    The links on this page are to help you find information about local services and updates relating to coronavirus all in one place.

  14. Planning care at the end of life

    Advice and Information -

    With the current coronavirus pandemic, it’s important that you and your loved ones discuss your preferences for end of life care. This is especially important if you have been identified as high risk of severe illness if you catch COVID-19.

  15. Continue to seek medical help for serious conditions during the COVID-19 pandemic

    Advice and Information -

    The coronavirus (COVID-19) outbreak means you should only leave your home if it's essential, but you should still seek help if you have a serious health condition or concerning symptoms.

  16. Share your experience of health and social care services during the COVID-19 pandemic so we can help services better help you

    News -

    During the current crisis, it is really important that we hear about your good and bad experiences of health and social care.

  17. Anglian Water Support

    Advice and Information -

    If you think you’ll have difficulty paying your water bill, Anglian Water has lots of help and support available to you, from providing flexible and affordable payment plans - to guiding you to external help and benefits.

  18. Information and Signposting

    Advice and Information -

    Healthwatch Northamptonshire's information and signposting support is confidential and free. Below are some useful links or search our advice and information page for lots more articles.

  19. Northamptonshire Adult Social Services Independent Service User Survey

    Report -

    Last year Northamptonshire County Council commissioned us to find out what changes are needed in the way they provide adult social care.

  20. The future of health and social care in Northamptonshire workshop report

    Report -

    On the 14 May 2015 Healthwatch Northamptonshire invited the heads of the local health and social care providers to a workshop to discuss the future of health and social care in Northamptonshire.

  21. VoiceAbility

    Advice and Information -

    VoiceAbility provide advocacy for people who need help to have their voice heard and to make complaints to health and social care services.

  22. Countywide services

    Advice and Information -

    Visit the West Northamptonshire Council or North Northamptonshire Council (depending on your location) website to find all services they provide, including adult social care, children and families services, and safeguarding of children and adults.

  23. Call Care

    Advice and Information -

    Call Care supports individuals and their family in maintaining a healthy, safe and independent life in their own home.

  24. Support At Home - British Red Cross Independent Living Services

    Advice and Information -

    British Red Cross offer short-term practical and emotional support to help people improve their wellbeing and quality of life and live independently in their community. Their services are tailored to each person’s needs and goals.

  25. Supporting Independence Programme

    Advice and Information -

    Each year, around one in three people over the age of 65 has a fall, resulting in significant injury. Falls are not an inevitable part of growing older, and there are lots of things you can do to help reduce the risk of falling.

  26. Experiences of caring during the coronavirus pandemic

    Report -

    Your feedback from 2020 suggested that more people were providing care to their loved ones during the pandemic and the changes to services had put extra strain on carers. In 2021, we set out to find out more about the experiences of unpaid carers.

  27. Annual Report 2020-2021 - On equal terms

    Report -

    This year has been a very difficult one for everybody. While Healthwatch could not visit health and social care premises, we were still able to investigate the impact of the pandemic on people's access to the services that matter to them most.

  28. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  29. NHS warning as winter vomiting bug closes 1,000 hospital beds

    Advice and Information -

    Find out more about how you can prevent the spread of winter norovirus

  30. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments.

  31. Do you need help travelling to NHS services?

    Advice and Information -

    Find out what support is available to help you when travelling to your GP, hospital or other NHS services.

  32. We want your views of using emergency ambulance services

    News -

    To support our work on ambulance response times, we need your recent experiences of calling for an emergency ambulance.

  33. Annual Report 2018-19

    Report -

    Read all about our year!

  34. Annual Report 2017-18

    Report -

    2017/18 has been an exciting year for us, albeit not without continuing financial challenges.

  35. Fifteen Steps for Maternity at Kettering General Hospital

    Report -

    Together with Northamptonshire Maternity Voices Partnership, we carried out a 15 Steps Maternity Visit across both hospital trusts in Northamptonshire – Northampton General Hospital and Kettering General Hospital. This is the report for KGH.

  36. Fifteen Steps for Maternity at Northampton General Hospital

    Report -

    Together with Northamptonshire Maternity Voices Partnership, we carried out a 15 Steps Maternity Visit across both hospital trusts in Northamptonshire – Northampton General Hospital and Kettering General Hospital. This is the report for NGH.

  37. Young Healthwatch Northamptonshire and Shooting Stars Visit to Kettering General Hospital

    Report -

    A group of young volunteers from Young Healthwatch Northamptonshire and Shooting Stars (a group for young people in Northamptonshire with Special Educational Needs or Disabilities) spent the day at the children’s areas at Kettering General Hospital.

  38. Young Healthwatch Northamptonshire Annual Report 2017-18

    Report -

    Young Healthwatch Northamptonshire had a busy year during 2017-18! Check out their mini Annual Report to find out more.

  39. Annual Report 2016-17

    Report -

    Last year was another busy year for Healthwatch Northamptonshire! You can read all about it in our Annual Report 2016/17.

  40. Make Your Voice Count - Views and experiences of health and social care in Northamptonshire, specifically cancer, diabetes and dementia

    Report -

    Between October 2015 and January 2016 Healthwatch Northamptonshire (HWN) carried out our third annual ‘Make Your Voice Count’ campaign.

  41. A report on patient experience at Kettering General Hospital NHS Foundation Trust

    Report -

    Healthwatch Northamptonshire has published a report on patient experience of Kettering General Hospital NHS Foundation Trust (KGH)

  42. The views of people using Musculoskeletal (MSK) services and staff delivering MSK services

    Report -

    Working in partnership with the local NHS, we wanted to find out what patients and staff thought of current services and how they could be improved.

  43. Patient experience at Northampton General Hospital NHS Trust Report

    Report -

    Healthwatch Northamptonshire (HWN) was asked to provide the Care Quality Commission (CQC) with any information and intelligence we held about the experiences and views of people who have received care at Northampton General Hospital

  44. Young Healthwatch Visit to Northampton General Hospital

    Report -

    Young Healthwatch Northamptonshire were given a tour and were able to meet some of the staff and speak to some patients and their parents at Northampton General Hospital.

  45. Discharge from hospital and follow up support

    Report -

    Healthwatch Northamptonshire sought to find out the experiences of patients being discharged from the two general hospitals in Northamptonshire - Kettering General Hospital (KGH) and Northampton General Hospital (NGH).

  46. Healthwatch Northamptonshire’s report on people’s experiences of services provided by NHFT

    Report -

    We have published our report on the experiences of people using services provided by Northamptonshire Healthcare NHS Foundation Trust (NHFT).

  47. Young Healthwatch Northamptonshire Visit to Kettering General Hospital

    News -

    In July 2016 two Young Healthwatch volunteers visited Skylark Ward (the children’s ward) at Kettering General Hospital (KGH) in order to give feedback to the hospital about this ward from the perspective of young people.

  48. Northampton General Hospital 24 hour survey in A&E

    Report -

    To gain a better understanding of why more patient are attending A&E and whether anything can be done to prevent inappropriate attendances, NGH, with the help of Healthwatch Northamptonshire, conducted a survey of ‘walk-in’ patients attending A&E.

  49. Annual Report 2015-16

    Report -

    Read all about our year!